Branch Lending Specialist

4 months ago

Toowoomba, Australia Great Southern Bank Full time

At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

Our Branch Lending Specialist role is pivotal to supporting our purpose. Based in our Toowoomba Branch, you will provide support and serve the local community as the first point of contact for our customers and their retail banking and lending needs.

To be considered for this permanent full-time lending role you will need to show that you enjoy
- Learning new things such as new products, services, and ways of working
- Challenging yourself to go above and beyond with each customer conversation
- Meeting new people and building connections in your local community
- Helping solve problems for customers by matching products and solutions to needs
- Getting results that help our customers achieve their financial and lifestyle goals
- Protecting customers through strict adherence and compliance to policies and regulations

**Your impact and contribution**
Branch Lending Specialists build an ever-growing business network and actively promote Great Southern Banks's products and services to deliver on our Purpose and increase our target market share. As the Branch Lending Specialist, you work as a team with your Branch colleagues to serve our existing customers, helping them with new lending as well as developing new referral networks to introduce new lending customers to your branch.
You manage and own your home loans through to completion, grow your pipeline and constantly scan for opportunities, helping all Australians own their own home.

**Your responsibilities**:

- Leadership_
- Networking and Lead Generation_
Well-known and well-respected in your local community, you work closely with your Branch Manager to promote the Great Southern Bank Brand and purpose to our existing and future customers, through regularly strategic networking and business development activities.
- Sales Performance_
You are accountable for the day-to-day operations of your service, including meeting service standards and performance targets.
- Process and Operations_
You maintain a strong knowledge of Great Southern Bank's lending and ancillary products, and you adopt sales strategies aligned with the divisional business plan

**Your experience**
- Minimum 2 years' experience mortgage lending/credit assessment
- Demonstrated experience in working with all banking products
- Proven ability to network with key stakeholders and previous experience pursuing leads and obtaining business through network activities
- Exceptional interpersonal and communication skills, with a strong customer and sales focus
- Ability to problem solve complex financial problems
- Strong ability to work autonomously whilst still maintaining strong connections with your team
- Demonstrated exceptional stakeholder management

**Your qualifications**
- Thorough knowledge and understanding of the Financial Services Code and Acts (e.g. FSRA, Credit Union Code of Practice, Privacy Act)
- ASIC Tier 2 requirement or ability to rapidly acquire
- Cert IV in Mortgage Brokering (desirable)

**A little bit about us**
For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

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