IT Support Analyst

2 weeks ago


Melbourne, Australia Sharp & Carter Full time

Permanent Opportunity
- Hybrid Role (Melbourne CBD)
- 2+ years experience desired

**About the Company**
Our client is a leading industry member organisation, with a mission to lead and engage the industry through education and the promotion of professional standards.

This role sits within the Corporate Services Division and reports into the Head of IT.

**About You**
We are looking for someone who is collaborative, approachable and has the ability to work within a team. You are a strong communicator with an eagerness to grow in the IT field.

**Key Responsibilities**:

- Support end users’ daily incidents and requests and provide high quality services to the business users.
- Create, manage and respond to tickets in the service management system and escalate to external service provider when required.
- Document troubleshooting and resolution steps, and other relevant information in knowledge base.
- Provide user training and create training documents when required.
- Maintain a high level of skill and knowledge associated with the current technology and best practices

**Desired Skills & Experience**:

- Desired qualification in IT.
- Strong knowledge in IT network, infrastructure, hardware and desktop
- Knowledge in cloud technology.
- Experience in the customer service industry.
- Ability to troubleshoot and think logically to solve problems.
- Ability to explain technical matters to non-technical audience
- Lateral and logical thinking, troubleshooting and problem solving.
- Quick learner who is efficient, organised and take ownership of tasks.
- Good written and verbal communication skills.
- Attention to detail and ability to plan.

To apply, please click the appropriate link.


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