IT Service Operations Specialist

2 weeks ago


Melbourne, Australia Department of Government Services Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Government Services

**Salary**: $105,479 - $127,621

Occupation: IT and Telecommunications

Reference: VG/1696409

The Department of Government Services (DGS) was established on 1 January 2023 to improve Victorian's experience of doing business and interacting with the government.

DGS brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy as well as the Working with Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria.

The Victorian Centre for Data Insights (VCDI) within Digital Victoria has a whole-of-government role in leading the transformation of the VPS through data driven insights. VCDI has an opportunity in the role of IT Service Operations Specialist.

This role sits at the centre of data, platform and reporting and analytics. This role is responsible for the day-to-day operation and user support of the VCDI data platforms and products, including activities such as:

- representing the VCDI customer as products are developed
- supporting VCDI data and analytics IT services
- managing data pipeline errors or service impacting incidents
- resolving VCDI related service requests.

**About You**
- experience providing a user/customer centric focus and service excellence
- excellent communication skills with technical and non-technical audiences, both verbally and in wide ranging written communication
- experience in IT operations, data and analytics and business intelligence
- ITILv3 or ITILv4 knowledge.

The closing date for this position is **25 April 2023.**

**This position is only open to applicants with relevant rights to work in Australia.**

**How to apply**:

- a resume
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Mandatory Vaccination policy which requires all DGS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).

To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process.

**Inability to provide this may impact your subsequent employment to the department.**

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at DPC can be worked flexibly, however it may differ from role to role.


  • Operations Manager

    1 month ago


    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Nursing Reference: 54061 **Operations Manager (Specialist Services) - Mental Health & Wellbeing Services** - Permanent, Full-time - AH Health Chief SW/Chief OT Grade 5 / RPN 6 - This is a new position at the Mental...


  • Melbourne, Australia Rusher Rogers Full time

    Attitude is Everything - Customer Service Specialist - Global Health Tech Co - Curious Mindset - Eager to Learn New Skills - Tech Savvy - Tech Savvy Expand your career horizons and bring your strong customer service skills to a role where you can build and develop a new career in a client support role for a Global Health tech company based in Melbourne's...


  • Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...


  • Melbourne, Australia Kinetic IT Full time

    **Job no**: OCREQ0023233 **Employment type**: Full Time **Location**: Canberra, Brisbane, Melbourne **Categories**: Human Resources & Recruitment, Other **ABOUT THE OPPORTUNITY** Kinetic IT is on the lookout for an experienced Learning and Development Specialist to join our team. As a Specialist you will support the business with learning and...

  • Operations Specialist

    1 month ago


    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...


  • Melbourne, Australia nbn™ Full time

    Job Expectations A career that makes a real difference. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A bit about your role Reporting to the Senior Portfolio...


  • Melbourne, Australia e2e Project Excellence Pty Ltd Full time

    Hybrid work environment - Diverse exposure across IT Infrastructure Operations - ASX 20 company **Seeking Talented** **IT Infrastructure Operations Specialists**: **About us** At e2e we are currently looking for an IT Infrastructure Operations Specialist the opportunity will give you exposure to field services, lifecycle management, site management,...


  • Melbourne, Australia Perigon Group Full time

    Collaborative, Supportive and Inclusive Culture - Flexibility and work from home (hybrid model) - Competitive Remuneration package **The Company** Our client is a well-regarded organization from the Insurance industry. They have a refreshing employee-centric approach to everything, with a strong focus on wellbeing and employee engagement. They offer a CBD...

  • Operations Specialist

    1 month ago


    Melbourne, Australia Pyramid Global Technologies Full time

    **About the job Operations Specialist**: The role includes actively work with business units and suppliers to identify needs and opportunities to enhance user experience and efficiency and the delivery of initiatives that meet business objectives both quantitative and qualitative. Some of your key responsibilities include but not limited to: - management...


  • Melbourne, Australia Transform IT Full time

    **What's in it for you?** - Staff are encouraged to participate in ongoing learning and have access to professional development and training courses - Long list of benefits and discounts with well known brands - Comprehensive health and wellness program - Flexible hours and work-life balance - Career opportunities overseas and within Australia **The...

  • Operations Specialist

    4 weeks ago


    Melbourne, Australia Pyramid Global Technologies Full time

    About the job Operations Specialist The role includes actively work with business units and suppliers to identify needs and opportunities to enhance user experience and efficiency and the delivery of initiatives that meet business objectives both quantitative and qualitative. Some of your key responsibilities include but not limited to:...


  • Melbourne, Australia Zone IT Solutions Full time

    We are looking for Campaign specialists for a Sydney based project. **Requirements**: **You role and responsibility will include**: - Responsibility for designing, executing and evaluating campaigns, promotions and market strategies that will assist in achieving specified business objectives - Project manage in-house creative production - Develop content...


  • Melbourne, Australia Magistrates Court Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / until 30 June 2024 Organisation: Magistrates Court **Salary**: $73,842 - $89,661 Occupation: Legal Reference: VG/MC2559 - The role forms part of a multidisciplinary team that provides services to the community in addressing Family Violence. - The successful applicant will receive ongoing...


  • Melbourne, Australia Aggreko Generator Rentals Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.We are hiring immediately for Regional IT Analyst based in Melbourne.Responsible for providing first and second line user and infrastructure support as part of a regional team, serving...


  • Melbourne Airport, Australia DSV Full time

    Job Req Number: 73995 Time Type: Part Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist at Tullamarine Site in...


  • Melbourne, Australia Aus Home Services Full time

    We are looking for a new Maid Services Specialist to join our small and growing team! Are you passionate about making homes and spaces clean, organized, and comfortable? Aus Home Services is looking for dedicated individuals to join our team. **Job Description**: As a Maid Services Specialist, you will be responsible for: - Cleaning and maintaining...


  • Melbourne, Australia Adecco Full time

    Join a thriving, dynamic team! - Full-Time Permanent Position - Elevate your career! We are seeking a dedicated Field Service/Operations Supervisor to lead and support our team of operation support specialists in delivering exceptional service to our valued customers and stakeholders. Join the team to make a significant impact in ensuring operational...


  • Melbourne, Australia Adecco Full time

    Join a thriving, dynamic team! - Full-Time Permanent Position - Elevate your career! We are seeking a dedicated Field Service/Operations Supervisor to lead and support our team of operation support specialists in delivering exceptional service to our valued customers and stakeholders. Join the team to make a significant impact in ensuring operational...


  • Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...


  • Melbourne, Australia Court Services Victoria Full time

    About us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...