QA & Appeals Advisor

**QA & Appeals Advisor**
**Grade**: Clerk Grade 7/8

**Salary**: $101,947 - $112,849 per annum + super

**Duration**: 12 months

**Closing Date**: 23rd January 2023 [9:59am]

**Location**: Gosford

**About the team -**

Better Regulation Division (BRD) works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within BRD, the Long Service Corporation manages building and construction industry and contract cleaning industry portable long service schemes.

**Primary purpose of the role**

This role will provide a range of detailed quality assurance and business improvement services across the Long Service Corporation to improve service delivery, quality assurance, continuous improvement and customer satisfaction activities.

**This role is responsible for**:

- Support the review of appeals by developing reports for the Building & Construction and Contract Cleaning Industry Committees through the Committees’ Secretary.
- Provide assurance and ongoing improvements relating to customer service, adherence to policy and operations through the conduct and delivery of detailed audits, checks, reviews, analysis, reporting and project support.
- Contribute to the development of project plans, monitor, track and report on the status of project deliverables to ensure time, cost and quality metrics are in line with approved project plans.
- Work collaboratively and share knowledge with the QA team and broader operational teams across the business

**To be successful you will / About you**:

- Research and analyse information to make recommendations based on relevant evidence
- Use data and information to monitor and improve customer service delivery
- Be flexible and adaptable and respond quickly when situations change
- Review data and feedback to extrapolate trends and report on recommendations for improvement.
- Excellent communication skills, both written and verbal
- Work collaboratively across the team and the Corporation

These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

**If you said yes to the above, we want to hear from you**

**How to Apply**

Please submit your CV for review and a cover letter of no more than 2 pages demonstrating your capability for the role.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Closing Date: 23rd January 2023 [9:59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.