Centre Manager

2 months ago

Windsor, Australia AMA Collision Full time

Join a welcoming team for the long term
- Permanent position, Monday to Friday - no weekends
- Grow your career with our great team for the long term

Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles. They are accredited by 9 OEM brands: Lamborghini, Porsche, Audi, VW, Jaguar/ Land Rover, Bentley, Skoda, and Nissan GTR.

Everyone in the 19-strong team is clear on their role, fully trained, and supported by the rest of the team to provide excellent results for customers. The team is also backed by state-of-the-art technology, including Rupes dust extraction systems, new GYS and OEM Spot and MIG welders, GYS Steel and Aluminium Dent Removal systems, and PDR and Glue Pull systems. The site is close to Brisbane CBD and easy to reach by car or public transport: 600-700 m from Albion Train Station, Abbotsford Road and the M7.

**The Opportunity**:
We have an exciting opportunity for an experienced Centre Manager to join our team and have full responsibility and be accountable for your site.

To control all the activities within the Site ensuring that all work is undertaken in a timely and correct manner thereby ensuring quality repairs and customer care/satisfaction and to maximise the profitability and reputation of the business at all times, whilst maintaining a safe working environment for all staff.

Permanent position. Monday to Friday, 40 hours per week.

**Responsibilities**:
**Work Health and Safety**
- Ensure that the site remains safe by maintaining the WHS management system
- Make sure all WHS and Environment policies and procedures are followed
- Immediately reporting and recording any safety incidents or near misses and actioning required
- Ensure that all visitors and employees are site inducted
- Ensure all environment policies and procedures are followed

**Customer Service and Stakeholder Management**
- Ensure exceptional customer service is provided to all clients and work providers through prompt, professional and friendly interactions
- Information provided is accurate and timely and recorded in the Quoting/Management system
- Monitor scores and feedback from Net Promoter and action feedback as required. Resolve all
- Customer complaints by following the AMA & OEM complaint process
- Upon collection, ensure clients are walked through the repairs and they are telephoned one to three days later to confirm satisfaction
- Ensure the day-to-day relationship with all work providers upheld and protected through regular, timely communication and ensure any foreseeable risks that may hinder the relationship are immediately communicated to the Operations Director

**Quality, Quotes, Parts and Vehicle Management**
- Ensure vehicles are repaired to their pre-accident condition following OEM repair procedures and that employees’ are signing the QA Sheet to confirm they have checked their work, and it meets AMA & OEM standards
- Ensure final QA Inspection is carried out to ensure vehicle meets AMA, OEM and client expectations. and that appropriate paperwork is completed and saved for future reference. Resolve any quality or safety concerns
- Ensure comprehensive and accurate quotes are carried out as required (onsite/offsite/online) and are entered into Quoting/Management system with images in a timely manner
- Quotes must have a labour and method focus with emphasis on the most economical parts usage (via parts management/ordering system), with report item elaboration
- Ensure quotes are adjusted to reflect authority from the work provider/client and authorisation to proceed is obtained prior to commencing work on any vehicle
- As required, in-process images are also saved to file for future reference Additional work (Supps) are recorded and authorised
- Ensure upon vehicle’s arrival appropriate vehicle arrival inspection is carried out and uploaded into Quoting/Management system with images for future reference, as well as the vehicle being mapped in accordance to the Job Sheet and recorded as being onsite in Quoting/Management System
- Upon completion of repairs ensure Quoting/Management System is updated to reflect completion and departure
- Ensure parts and sublet items are procured to ensure profitability and minimise delays in cycle times
- Ensure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actioned and entered into the job accurately and in a timely manner
- Parts are labelled and stored accordingly. If parts are damaged, additional time is obtained to repair parts from work provider

**Production Workshop Management**
- Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition in accordance with AMA, OEM and Work Provider quality expectations, within designated timeframes and specified average repair costs
- Ensure production meetings are h

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