Customer Service Technician
2 weeks ago
Hybrid Working - Office & Home
- Customer Service
- Chadstone
Provide 1st and 2nd level technical and troubleshooting support by phone to customers, consumers and field technicians. Support will be provided using remote diagnostic tools to achieve resolution. The intent is that the call will be resolved negating the need for a service technician to be mobilised. This role will also involve working closely with the field technicians to manage, plan and ensure close out of contractual Service Level Agreement obligations for customers. This role will be based on roster hours.
**Client Details**
The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment lifecycle. In Australia, Adecco has over 50 years' industry experience making us the most qualified provider and leading supplier of casual and permanent staff.
Our client are a global manufacturer and marketer of photographic supplies, hardware and software for digital imaging and information management, and retail printing kiosks.
**Description**
This role works on a rotating 3 week roster and includes 2 days per week office based at Chadstone and occasional Saturday cover.
**Profile**
- Previous Call Centre Experience
- Familiarity with photo printing is beneficial
- Knowledge of PC hardware, printers and other peripheral devices
- Online retail purchasing/back end website experience is beneficial
- Online support for App client base (including order delivery tracking)
- Technical/Analytical mindset (training provided for equipment/systems)
- Experience in retail industry/POS considered advantageous.
- Experience in photographic/imaging equipment is highly advantageous
- Ability to share information and collaborate with other team members
- Service Software experience is advantageous.
**Job Offer**
89044-1_166864922520174
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