Member Consultant

**Introduction**:
We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, a local Contact Centre, an award-winning mobile app, and 200 employees who make us a great place to work.

As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women and families that make up the defence community.

We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members.

This full-time permanent position directly supports our purpose and ensures our members can count on us by delivering outstanding service to meet member needs while achieving agreed performance outcomes and maintaining compliance obligations.

**Description**:
What you will do.

**This position is accountable for**:

- Working in a small team to deliver outstanding member service and achieve agreed performance goals.
- Assist members with their day-to-day banking needs including cash transactions on teller.
- Assist members with over the phone queries.
- Assist members with loans for vehicles, holidays and other personal needs.
- Supporting the Williamtown branch.

**To achieve this, you will work with**:

- Current and prospective members.
- Base command.
- Internal teams such as the broader NSW Region, Partner Relationship Managers, Wealth Investment Managers, Business Services, Business Technology, Lending Assessment, Loan Fulfilment, and People & Capability.

**Skills and Experiences**:
What you will bring.

You’re passionate about delivering outstanding service while keeping on track with performance goals. You enjoy developing your knowledge and skills and thrive on the challenge of supporting your team to achieve goals and objectives.

**You have**:

- At least one years’ experience in a retail sales team ideally within financial services.
- A Tier 2 qualification is preferred but not required.

**Demonstrated experience or skills in**:

- Effective cash handling skills.
- Working in a sales environment with a focus on members needs.
- Building effective working relationships with stakeholders at all levels.
- Adhering to, and achieving local sales plans.
- Motivated to achieve agreed goals.
- Picking up new concepts quickly.
- Time management with the ability to handle unplanned interruptions.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:

- Employee assistance program.
- Corporate wardrobe allowance.
- Flexible working arrangements.
- Ongoing professional development.
- An inclusive and collaborative work environment.
- Access to paid parental leave after six months service.
- Savings and discounts across our range of products and services.
- Employee recognition awards including service anniversaries, recruitment referrals, recognition of life events, and more.

Interested? We'd like to hear from you.

If you would like to be a part of our passionate team, click Apply.