Clinical Support Assistant, Virtual Clinical

4 weeks ago

Sydney, Australia NSW Health Full time

**Employment Type**: Temporary Full Time/Part time/Casual

**Position Classification**: Control Centre Comms Asst Trainee

**Remuneration**: $60,240 per annum + super and annual leave loading

**Location**: Gladesville with relocation to Sydney Olympic Park in late 2023

**Closing Date**: Ongoing

**ABOUT US**

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

**Hear what it’s like to work for NSW Ambulance**

**ABOUT THE ROLE**

NSW Ambulance aims to provide comprehensive and integrated “in-house” Secondary Triage and Alternative Referral services (STARs) within a Virtual Clinical Coordination Centre (VCCC). The position will be required to accurately record and promptly progress telephone calls and requests for the provision of ambulance services. Provide relevant and appropriate advice and reassurance in accordance with Service protocols and polices. Conduct patient follow-up enquiries as directed by the Duty Manager Virtual Clinical Care Centre (VCCC).

Please refer to the Role Description and Position Conditions and General Info for further information.

**Please note**:This is a temporary position for a period of up to twelve (12) months with possible extension and will be based at Gladesville **with relocation to Sydney Olympic Park, Homebush.**

**OPPORTUNITIES AVAILABLE**
- A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more

**Please **click here** for a wide range of benefits NSW Ambulance has to offer**

**ABOUT YOU**

We are after individuals who are effective communicators, with an interest, or knowledge/experience in providing customer service. The role includes training and use of computer aided dispatch and clinical documentation system. Accordingly, computer use will be required.

The VCCC is a 24/7 operational environment with appropriate support on site to best support the role of Clinical Support Assistants. There are varying options for shifts available.

**HOW TO APPLY**

If this sounds like the role for you, please APPLY NOW by responding to the targeted questions and submit this with your CV and other required information - we look forward to hearing from you

**Targeted Question 1**: Describe a time where you have utilised effective communication techniques to respond to conflict or grievances, enabling resolution. What was the outcome?

**Targeted Question 2**:Describe a situation where you have had to manage multiple competing priorities. What strategies did you use to prioritise your workflow?

To discuss the position and role description more before you formally apply, confidential enquiries can be made to Operational Support Manager,** Jaime Warhurst** on**:
P: 0419 038 649

**Please note**:To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement and COVID-19

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