Retail Store Manager

3 weeks ago

Park Ridge, Australia Oceanic Square Pty Ltd. Full time

**38HR Week 70K+Super+Public Holiday Rates +TOIL+ Employee Discount**:

- **Work life Balance+ Career Advancement Opportunities.**:

- **Opportunity to be part of and lead a diverse and fun team.**:

- **Employee assistance program.**:

- **Free onsite parking**:

- **Collective Agreement in place.**:

- **Paid volunteer services to the community.**:

- **Team building and social events.**:

- **Collaborative Team culture
- when we want to do better
- we ask our team
- Annual employee engagement survey.**

If you are looking for a role with opportunities for advancement, look no further. This role has been a key steppingstone in advancing further within our brand, with many former holders of this role, now working in elevated positions within our brand.

Queensland owned and operated; we are a well-established company with a wide product range. We are recognised as a provider of essential services to the community in many of our locations. And we are committed to offering high-standard customer service with-in a safe environment for both our employees and clients.

**Retail Store Manager** role will be based at one of our locations on the south side of Brisbane.

You will be leading your team, store operations, and store environment to achieve sales, service, organisation, customer satisfaction, and profitability goals while maintaining safety and operational standards.

**Key responsibilities**:

- Lead by example to promote our brand and culture internally and externally by living our values and beliefs.
- Ensure the store is ready for business every day, implementing and maintaining high standards of visual merchandising and store appearance.
- Ensure we provide service excellence to internal and external stakeholders.
- Take all the necessary measures to ensure the safety and security of all customers and staff.
- Perform all daily administration procedures accurately, including completing all required reports and/or paperwork as per company guidelines.
- Recruit, train, lead and engage the team by providing structured feedback and coaching to develop your team with clear vision and goals to ensure the team is always achieving peak performance.
- Manage rosters, attendance, and other HR functions within legal requirements.
- Daily management of stock to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures.
- Organise and plan available resources to manage expected workloads.
- Challenge and improve current processes to ensure efficiency and effectiveness.
- Monitor and understand the local business environment including market trends and competition.
- Identify opportunities for growth and execute actions to take advantage of these accordingly.

**What you need, to do the role**:

- Solid previous experience as a retail leader managing the daily operation of a high-volume retail store in a fast-paced environment.
- Well-developed interpersonal and communication and listening skills with a resilient and confident profile.
- Effective management and leadership skills with previous exposure leading a diverse team through recruiting, training, development, and motivation techniques.
- Understanding of human resources, payroll and collective agreements/awards, managing time, rosters, and people’s performance.
- Demonstrated results delivering outcomes and achieving KPIs with the ability to set and deliver high standards of customer service.
- Highly organised with good prioritisation and time management skills to effectively plan and organise your own workload and establish priorities with your store team.
- Strategic and logical intelligence with previous experience creating, analysing, and delivering store and stock/inventory reports and audits.
- Knowledge of computerised systems, time, attendance, workplace management and training systems
- POS systems, Microsoft office, and administration procedures are essential.
- Ability to problem solve, think outside the box and make decisions on the spot.
- Flexible and adaptable to change with balanced emotional intelligence skills.
- Availability to work long shifts, weekends, holiday, and key event periods, when necessary, to meet the business requirements.
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push and pull, some heavy lifting, and stand for extended periods of time.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

**Job Types**: Full-time, Permanent

**Salary**: Up to $70,000.00 per year

**Benefits**:

- Employee discount
- Paid volunteer leave

Schedule:

- Monday to Friday
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- Park Ridge, QLD: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Retail management: 1 year (preferred)
- Senior leadership: 1 year (required)

**Language**:

- English (required)

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