Pharmacy Operations Lead

4 months ago

Sydney, Australia Montu Full time

**Company Description**
Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Our brands include Alternaleaf, UMeds, Leafio and Saged.

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running - with revenue growth of over 26,000% and 9,000% - Montu is now the largest business of its kind outside North America

The Pharmacy Operations Lead oversees a team of Pharmacy Operations Partners (POPs) and manages the day-to-day operations of Montu's pharmacy network. This role is critical in ensuring efficient pharmacy operations and maintaining exceptional relationships with pharmacy partners. The Pharmacy Operations Lead will work closely with the Head of Fulfilment to improve operational workflows, ensure compliance with service level agreements (SLAs), and enhance partner productivity**.**

Other responsibilities include:

- Lead and manage a team of Pharmacy Operations Partners, fostering a collaborative, high-performance culture focused on continuous improvement.
- Oversee core pharmacy workflows to ensure optimized efficiency and effectiveness across partner pharmacies.
- Review and implement improved SOPs to streamline operations and enhance service delivery.
- Build and maintain strong relationships with pharmacy partners, serving as a secondary point of contact for operational issues.
- Ensure partner pharmacies adhere to compliance standards and service level agreements, taking corrective actions when necessary.
- Develop performance dashboards and analyse data to identify trends, improve productivity, and optimize operations.

**Qualifications**
- Bachelor's degree in business, pharmacy, or a related field is preferred.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent project management skills, with experience in implementing new programs and processes.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement and attention to detail.
- Proficiency in using data analytics tools to monitor performance and identify trends.

**Additional Information**
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

- Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
- Mental health support through our wellbeing platform, Unmind.
- A private health insurance discount through Medibank.
- Up to 8 weeks of paid parental leave.
- Swag kits to celebrate key milestones in your journey with us.
- Enhancing your home office with our ergonomic equipment reimbursement benefit.
- Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

**#LI-MD1**
- We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience._

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