Service Co-ordinator

**SERVICE CO-ORDINATOR**

Our people have made us the global leader is access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces
- physical and virtual - safer, more secure and easier to access.

**_What will you be doing_**

As Service Co-Ordinator, this role is responsible for the daily maintenance and dispatch of Technicians and Sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standards of AAES Industrial.

This will be achieved by:

- Working closely with State Manager on Service Technicians work schedules and rosters
- Organise and schedule Technicians’ workload - book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns, to maximise productivity and reduce downtime
- Organise Sub-contractors (works, upgrades, quotes and approving invoices)
- Generate purchase orders from PM’s for Sub-contractors
- Liaise with clients/customers regarding expected installation and service call out timeframes and follow-up
- Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner
- Organise job upgrades for key accounts
- Update IFS with job status
- Archive and document management, ensuring records are accurate
- Assist with inventory management when required
- Administrative duties (including typing of quotes, answering phones, filing etc.)
- Deal with various tasks that may arise from time to time

**_What we are looking for_**
- Energetic and enthusiastic person with the desire to provide a 5 star service to our existing clients
- Effective management of priorities, ensuring timely and efficient service delivery and client satisfaction is essential to succeed in the role, along with the ability to present the business confidently and professionally
- Detail-oriented with a commitment to accuracy and data integrity.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Team player with strong interpersonal skills and a collaborative approach

**_What’s in it for you_**
- Supportive management who value your input in finding new and improved ways of achieving success
- Be a part of a leading Door Solution team
- Ability to build a career to be proud of

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and out ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams and we value different perspectives and experiences.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.