Tsn Assistant Store Manager
2 weeks ago
Employment Type
Permanent
Closing Date
19 Apr 2023 11:59pm
Job Title
TSN Assistant Store Manager
Job Summary
**Job Description**:
We currently have Assistant Store Manager vacancies across multiple locations in our Southern Eastern Victoria region, providing opportunities to join the largest telecommunication company in Australia. At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.
You’ll never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share with our customers and impart onto your team. You will also focus on creating solutions that have an incredible impact for our customers.
You will undertake a three-month comprehensive onboarding and training program, which will be facilitated both online and instore. Your training will be supported by the Area Manager and via the in-store leadership buddy system. We want to ensure that you are set up for success, and that we are providing you the knowledge and tools to effectively deliver in your role.
About the role
It is the Assistant Manager that helps bring this to life by influencing our teams to provide quality customer service in order to maximise sales and motivate outstanding customer service to our customers. You will be a key team support both when the store manager is present or absent. You will coach and develop the next leaders in our business.
Duties- Coach Team Members day-to-day for the delivery of sales and customer experience targets.- In the absence of the Store Manager you will manage and guide the store to ensure a seamless transition.- Oversee the induction and ongoing training of new team members.- Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.- Guide the store’s performance to achieve sales and customer experience targets.- Initiate the store’s compliance against central operating standards and processes and preside over productive operational excellence.- Resolve basic and complex store level customer complaints.- Ensure adherence to the agreed customer service model within the store.- Organise the shop floor to supervise customer flow and store traffic.- Supervise staff to customer demand and operational requirements.- Coach and develop the next group of leaders for our stores.
Skills and Experience- Demonstrated experience influencing people in a retail environment- Outstanding communication skills- Advanced appreciation of customer needs and proficient in resolving customer issues- Proven track record working within a productive, high-pace, customer-orientated retail environment- Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store- Ability to successfully execute against key metrics (financial and customer)- Ability to successfully create and action store improvement opportunities
**Benefits**:
- Corporate discounts and benefits- Competitive remuneration package - Fixed Salary plus Commission- Fantastic team environment- Highly rewarding sales environment- Excellent career growth prospects- In depth training and coaching provided online and instore
How to apply
If you have a passion for retail, a desire for a stimulating career and can deliver a unique, memorable experience to our customers and your team every time they enter your store - a job at Telstra is for you Click APPLY today
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