Lounge Runner

4 weeks ago

Mascot, Australia AccorHotel Full time

**Company Description**
Qantas Lounges and Sofitel Hotels & Resorts, the Luxury International brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas International Lounges. The team consists of over 200 employees working in the Business and First Lounges. Our busy Lounge operation caters for Qantas's most valuable passengers every week.

Are you ready to step up and be a leader? Passionate about providing exceptional service? Do you thrive in dynamic and fast-paced environments?

We are currently seeking a dedicated and enthusiastic individual to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas Lounges - Sydney. In this role, you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment.

We are looking for part time & full time - Lounge Runners (F&B Attendants) to join our fast pace working environment to provide high quality customer service to our guests.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Clear and reset tables and ensure service areas are clean and tidy.
- Maintain hygiene standards for food handling and presentation in line with expected outcomes.
- Explain the menu to guests, assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
- Prior experience in the food and beverage industry would be beneficial.
- Promote a safe workplace by recognising hazards and promoting general WHS practices.

**Qualifications** Whilst technical experience is of importance to us, to be considered for the role, you will have the following**:

- A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
- Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
- Responsible Service of Alcohol (RSA) Certification.
- Previous customer service or hospitality experience.
- Confidence in liaising with various internal and external clients.
- A high standard of grooming and personal presentation.
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.
- A positive team player and guest-centric mindset.
- MUST have full working rights within Australia

**Additional Information** Employee Benefits for your hard work**
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Excellent working conditions & fantastic career opportunities
- Discounted Stays at Accor Hotels Globally
- Great learning and development programs available
- Staff Meals
- Access to staff duty-free store

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification.

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