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Team Leader

4 months ago

Perth, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Team Leader - Workers Compensation | Perth, Western Australia**

**What if you could put the customer at the heart of everything you do?**

Our Workers Compensation team is market leading; with proven expertise, we provide a diverse range of products and solutions for our clients. Our Perth Claims team currently have an opportunity for an experienced Workers Compensation professional to lead a team of Case Managers. You will bring a passion for best practice operations management to ensure our service targets are achieved and exceeded.

**You'll be responsible for**:

- Achieve individual KPI's and targets and monitor team performance through system reporting tools.
- Collaborate with team to develop strategies to achieve ideal outcomes, ensuring adherence to relevant legislative requirements.
- Ensure customer expectations and business objectives are met by maximising team performance through effective management, coordination of duties, maintenance of standards and continuous improvement of business process.
- Ensure all tasks are completed within agreed timeframes and scope in accordance with Allianz policies, procedures, and guidelines.
- Develop customer relationships (internal and external) by seeking to understand customer requirements, anticipating, and recommending solutions and ensuring team cohesion to provide a positive customer experience and outcome.
- Identify and implement training needs to build team performance in the achievement of targets relating to quality and compliance measures, documenting, and communicating quality / other reviews and records as required.
- Demonstrated experience leading a successful team within Workers Compensation
- Proven Workers Compensation claims experience
- Strong understanding of WA Personal Injury Legislation
- Resilience, ability to problem solve and manage stakeholder expectations
- Demonstrated experience building, coaching, and creating a high-performance culture
- Self-motivation, adaptability and a growth mindset that creates a safe place for your team to grow and learn
- Exceptional written & verbal communication skills including report analysis and interpretation
- Ability to foster and maintain strong relationships
- Results-driven mindset

**What's on Offer?**
- **Permanent opportunity**:

- Competitive remuneration and financial offers beyond a fixed salary
- The chance to make a meaningful impact on the careers of your team
- Feel empowered to innovate and drive improvement processes throughout Allianz
- An organisation that delivers on assisting their employees to reach their ambitions
- Hybrid work environment
- Unlimited career progression/ movement in a global leader

**About us**
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced.

We welcome and value talent from all backgrounds, experiences, and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role

LI-ALLIANZAU

**Job Level**:
Professional

**Location**:

- Perth, WA, AU, 6000**Available until**:
31/03/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Not applicable

**Employment Type**:
Permanent

**ID**:
22213