Contact Centre Representative

1 month ago

Sydney, Australia ISS Full time

**Job no**: 529730

**Work type**: Full time

**Location**: Sydney

**Categories**: Administration & Office Support, Sales, Facility Management/Engineering

**_ISS IS A PLACE TO BE YOU_**

**_ We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better._**
- ISS IS A PLACE TO BE WHO YOU ARE_

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.
- ISS IS A PLACE TO BECOME WHAT YOU WANT_

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care.
- ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER_

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

**_ ”Connecting People and Places to Make the World Work Better”._**

**About the role**:
Our team is growing and so is our contact centre and we are looking for **Expressions of Interest** from superstar **Contact Centre/Customer Service Representatives** who want to grow and be part of global organisation. Our positions are based at our **Macquarie Park office** on a **Full Time basis.**

These positions requires an outgoing, customer-oriented individual who is focused on building a trust relationship with clients and is willing to go the extra mile to achieve an exceptional outcome for client.

**You need to be available to work Monday to Friday from 7am - 7pm with flexibility to work more hours and additional shifts at times.**

**The Position**:

- Deliver high quality Contact Centre services for multiple clients across Australia and New Zealand
- Be the “First Point of Contact” for all building maintenance works and coordinate the delivery of Contractor and Supplier services
- Develop and maintain strong working relationships with clients, contractors, tradesman and internal staff
- Ensure all Service Calls are completed within contract KPI targets
- Identify process improvement opportunities the positively impact our customers experience
- Adhere to ISS Company Policies and Procedures

**Our Benefits**:

- Internal opportunities and growth path
- Joining a team of talented, driven professionals who are passionate about customer service excellence
- 2 days a week WFH
- Access to staff discounts with partner companies
- Traineeship opportunities for eligible employees
- Career development via our internal Learning Management System

**Minimum Criteria**:

- Previous experience working in a Contact/Call Centre environment
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment.
- Good knowledge of MS Office products (Excel, Word, PowerPoint) with advanced understanding of Microsoft Outlook
- Exceptional planning and organisational skills with ability to multi-task.
- Strong problem solving, decision making and analytical abilities
- Excellent Customer relationship skills and the ability to deal positively with difficult situations
- The ability work autonomously and as part of a high performing team
- **Provision of a clear National Police Check dated in the last 3 months.**:

- _You must be willing to do training in Macquarie Park with flexibility of hours range between 7am-6pm_

**Advertised**: 12 May 2023 AUS Eastern Standard Time
**Applications close**:

  • Contact Centre Operator

    1 month ago

    Sydney, Australia Charterhouse Full time

    **Contact Centre Operator** - **Pay rate: $32.16 per hour + super**: - **Start date: 27/01/2023**: - **End date: 30/06/2023**: - **Location: Paramatta**: - **Police check required** This is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and...

  • Head of Contact Centres

    1 month ago

    Sydney, Australia Avis Budget Group Full time

    We are searching for a **Head of Contact Centres **to join our team. Reporting to our Senior Commercial Director, Pacific and based in Mascot, Sydney where you will ultimately be responsible for the positive customer service experience. **About the Role** This fast-paced operation will see you overseeing various teams in our contact centres where you will...

  • Contact Centre Team Manager

    7 days ago

    Sydney, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to...

  • Contact Centre Specialist

    1 month ago

    North Sydney, Australia Charterhouse Partnership Full time

    Contact Centre Specialist | $65,000k package | Hybrid - Retail or hospitality background is highly regarded - No experience necessary - Training provided - Monday - Friday My client is an insurance leader on the search to recruit 10 new positions in the new year If you have been working in a customer service role and struggling to get your foot in the door...

  • Contact Centre Specialist

    1 week ago

    North Sydney, Australia Charterhouse Partnership Full time

    Contact Centre Specialist | $65,000k package | Hybrid - Retail or hospitality background is highly regarded - No experience necessary - Training provided - Monday - Friday My client is an insurance leader on the search to recruit 10 new positions in the new year If you have been working in a customer service role and struggling to get your foot in the door...

  • Call Centre Representative

    2 months ago

    Sydney, Australia Daikin Full time

    The Opportunity Daikin, a world leader in air conditioning solutions is seeking to appoint a Call Centre Representative to join our growing team based in Sydney. Ideally you will possess a natural eye for detail, be customer focused and possess initiative working as part of a close-knit team. Duties will include: Responsible for answering and dealing with...

  • Contact Centre Representative

    1 week ago

    Sydney, Australia Interactive Full time

    Contact Centre experience is not essential, as long as you have a passion for IT and exceptional customer service. Youve got to be great!  Your position will be to act as the first point of contact for our customers by providing Level 1 support, capturing essential information and ensuring cases are escalated to the relevant Engineer or Account Manager....

  • Contact Centre Representative

    2 months ago

    Sydney, Australia Interactive Full time

    Contact Centre experience is not essential, as long as you have a passion for IT and exceptional customer service. Youve got to be great!  Your position will be to act as the first point of contact for our customers by providing Level 1 support, capturing essential information and ensuring cases are escalated to the relevant Engineer or Account Manager....

  • Customer Contact Centre Manager

    7 days ago

    Sydney, Australia Mable Full time

    **We’re powered by purpose** Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in...

  • Contact Centre Representative

    2 weeks ago

    Sydney, Australia Interactive Pty Ltd Full time

    **LOCATION(S)** - Sydney *** **POSITION** - Casual - **DEPARTMENT** - Call Centre & Customer Service - Looking for an award-winning, organisation? You have come to the right place! From humble beginnings in a garage back in 1988, we have grown rapidly over the past 30 years simply by **Keeping Technology Human**. That means we treat our employees and...

  • Contact Centre Lead

    7 days ago

    Sydney, Australia NSW Government -Elections Full time

    **_Full-time permanent opportunity to lead, coach and support a contact centre team in a dynamic environment _**: - **_Continue to build your leadership qualities and skills within a collaborative supportive team_** **About the Role** The Contact Centre Lead coordinates and implements contact centre operations across multiple electoral processes in order...

  • Member Services Officer

    2 days ago

    Sydney, Australia The Royal Australasian College of Physicians Full time

    Posted: 19/03/2024 Closing Date: 01/04/2024 Job Type: Permanent - Full Time Location: Sydney CBD Job Category: Call Centre and Customer Service **About the RACP** The Royal Australasian College of Physicians (‘RACP’) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides...

  • Contact Centre Manager

    6 days ago

    Sydney, Australia Samsung Electronics Full time

    Position Summary Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture. Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of...

  • Call Centre Representative

    2 days ago

    Sydney, Australia Daikin Full time

    **Our Business** At Daikin, we draw upon our many years of experience to provide air conditioning solutions to our customers to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, Daikin has earned a reputation of world-leading performance, technological advancement, quality, and reliability. We...

  • Contact Centre Consultant

    2 weeks ago

    Sydney, Australia Are Media Full time

    **Job no**: 499886 **Work type**: permanent full time **Location**: Sydney **Categories**: Operations **Who Are We?** Are Direct is the largest independent distributor and wholesaler of printed media in Australia and New Zealand, on behalf of local and international magazine publishers, Are Direct, expertly manages the distribution and promotion of...

  • Lead Contact Centre

    1 week ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time **Location**: NSW- Sydney CBD, VIC- Melbourne CBD, NSW- Sydney inner - Use your expertise to drive positive outcomes for our customers - Utilise your leadership experience in this fast-paced and high energy environment - Contract role until 31 December 2023 **A career that gives you more** We currently have an...

  • Lead Contact Centre

    1 week ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time **Location**: NSW- Sydney CBD, VIC- Melbourne CBD, NSW- Sydney inner - Use your expertise to drive positive outcomes for our customers - Utilise your leadership experience in this fast-paced and high energy environment - Contract role until 31 December 2023 **A career that gives you more** We currently have an...

  • Contact Centre Officer

    2 months ago

    Sydney, Australia Beaumont People Full time

    Close to Public Transport - Variety of Shifts Available With Shift Penalties Available - Career Growth Opportunities Beaumont People is recruiting a Contact Centre Officer on behalf of a specialist veterinary care unit based in North Ryde. They are looking for an experienced Contact Centre Officer. This position offers a diverse workload, with progression...

  • Contact Centre Officer

    2 months ago

    Sydney, Australia NSW Government -Elections Full time

    **_Permanent full-time position with attractive salary _**: - **_Supportive and collaborative team environment _**: - **_Help deliver a democratic process in the state of New South Wales and make a real impact!_** **About the Role** The Contact Centre Officer supports the Contact Centre Lead to coordinate and implement contact centre operations across...

  • Contact Centre Trainer

    2 months ago

    Sydney, Australia CMC Markets Stockbroking Limited Full time

    CMC are hiring! We have a permanent opportunity for a Contact Centre Trainer to join our Client Services team, based in our Chatswood office. Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident).About UsCMC Markets is a global leader in CFD trading and share investing. Our vision is to...