Communications Manager

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Communications Manager**
- **Permanent role**
- **Open to Sydney and Melbourne**

**About the Team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

**See yourself in our team**

In the Frontline Experience (Fx) team, we support the Retail Bank’s customer contact centres, known as Customer Service Direct (CSD). We support the business by helping to deliver industry leading customer experience, change management, communications, process and strategy functions.

Our Communications team are a mix of creatives from diverse backgrounds, who are passionate about telling the inspiring stories of our people and customers whilst bringing our teams closer together. We also support our business leaders and stakeholders as trusted advisors and deliver strategic communications that moves us closer to our purpose of building a brighter future for all.

We’re excited to find the next communications superstar to join our team, and we’d love to hear from you if you think you’re a good fit

Ideally, you’re comfortable managing the end-to-end creation of content, developing communication plans and delivering communications for projects and initiatives. To do this, you’ll be a pro at building strong relationships with your audience, stakeholders and leaders, and can support them with your strong writing skills and experience in communication delivery across multiple channels.

You’ll be part of a close knit team who work together to get the best outcomes for our people and customers, as you support the Senior Communications Manager in the delivery of our overall communication strategy.

**Key duties will include**:

- Manage the end-to-end creation of creative collateral, content and internal communications through multiple delivery channels
- Deliver engaging communications and content through creative writing and storytelling that connect people to our purpose
- Plan and write communications on behalf of senior leaders that convey and align with the Customer Service Direct strategic priorities
- Create, execute and advise on communication plans and/or activity schedules for events and projects
- Continually offer new, fresh and innovative ideas and solutions to maximise impact and increase engagement
- Effectively use and manage channels such as Yammer and SharePoint
- Support with video and graphic production
- Develop and maintain effective working relationships with colleagues in Customer Service Direct and other RBS Communications teams

**We're interested in hearing from people who have**
- Exceptional verbal and written communication skills in a business context with high-level attention to detail
- Experience in designing and implementing communication plans
- Exceptional time management skills, autonomy and the ability to manage several competing priorities
- Critical thinking and problem solving skills, ability to adapt communication style to suit different spokespeople and audiences and proven ability to effectively manage stakeholders
- Experience with SharePoint (or similar content management system), Yammer and other Microsoft Office Applications is desirable
- Experience in production management, content and video development is advantageous but not essential

**Your development**

If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or into a senior leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

If you would like to hear more about this role please apply.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 15/05/2023

  • Manager - Customer Service

    1 month ago

    Sydney, Australia Tata Communications Full time

    Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical...

  • Account Manager

    4 weeks ago

    Sydney, Australia C7EVEN Communications Full time

    Become a part of a highly skilled and creative agency team experiencing dramatic growth - Working on an established portfolio of global and national clients who are leaders in their industries - Thrive in company culture centred around career development, employee benefits and fun! **C7EVEN** is seeking a dynamic Marketing Specialist to take on the role as...

  • Integrated Producer

    4 weeks ago

    Sydney, Australia Apparent Communications Full time

    Are you passionate about production & multi-channel media? Are you driven by detail? Apparent could be just the ticket. We require a producer with an agency background and a passion for project management to join our thriving team. You’ll get to deliver the best creative and omni-channel outputs for integrated campaigns. You will be responsible for...

  • Communications Manager

    3 weeks ago

    Sydney, Australia Link Group Full time

    Overview As Communications Manager, you will work in a fast-paced environment within a dynamic and enthusiastic team. Working with multiple stakeholders, this is a hands-on role that is responsible for the execution of our internal communications program and activities. You will equally support both Group-level communications (including supporting...

  • Community Manager

    4 weeks ago

    Sydney, Australia Bluefin Resources Full time

    Online Community Focused - One of Australia's Largest & Iconic Brands - 6 Month Daily Rate with view to go perm - Anywhere in Australia! **Community Manager** *** - Online Community Focused - One of Australia's Largest & Iconic Brands - 6 Month Daily Rate with view to go perm - Anywhere in Australia! **About the company** This client is one of...

  • Communications Manager

    1 month ago

    Sydney, Australia BT Financial Group Full time

    Permanent Role - Sydney Role - Hybrid WFH arrangements available - Incredible opportunity to join BT Financial Group’s Internal Marketing Team - BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth. We do this by finding the most intelligent ways to manage, preserve,...

  • Communications Manager

    4 weeks ago

    Sydney, Australia Eku Energy Full time

    Eku Energy is seeking a Communications Manager for our global business. In this pivotal role, you will lead the communication and engagement function, playing a crucial part in supporting Eku Energy's global business expansion. As a key contributor to our team, you will collaborate across various departments, overseeing global communications, marketing,...

  • Communications Manager

    4 weeks ago

    Sydney, Australia Charterhouse Full time

    **About the company** NSW Government has various focuses and initiatives including policies to tackle climate change and a focus on infrastructure, as well as many other initiatives. I am looking to speak to Communications professionals who would be interested in a career with NSW State Government. **Role summary** Manage the communication plans to...

  • Communications Manager

    1 month ago

    Sydney, Australia Bluefin Resources Full time

    **Financial Services**: - **Member communications**: - **$775 per day + super** **The company** This client is a leading Financial Services who are looking for a Communications Manager to design end to end communications for members, employers, advisors and licensees. **Day to day activities** - Develop and deliver a comprehensive communication strategy...

  • Communications Manager

    4 weeks ago

    Sydney, New South Wales, Australia Robert Walters Full time

    The purpose of this role is to promote and safeguard that APAC delivers effective, high quality, relevant and timely communications. They will look after operational communications to all customers and work closely with the Head of Sales & Marketing to deliver clear, concise messaging to the stakeholders community.Responsibilities: Operational communications...

  • Community Manager

    7 days ago

    Sydney, Australia Real Time Australia Full time

    Intial 12 month Contract - $440 Daily INCL Super - Hybrid WFH/WFO - Sydney CBD - B2B Online Community - Australia Wide - FinTech - Influitive platform **Looking to join a progressive, positive and inclusive team?** Our client is the 3rd largest **FinTech (SaaS)** in the world and is seeking an enthusiastic **Marketing Community Manager (B2B) **to support...

  • Communications Manager

    7 days ago

    Sydney, Australia sharonbennie Full time

    **Six-figure package Neg. (I**ndustry experience dependent)**: - **Prominent Sydney property developer**: - **Parking & gym facilities**: - **Strathfield area** **Our Client** Our client is a leading Sydney property builder / developer who has delivered several acclaimed apartment projects. Due to growth across all of their divisions, their Accounts...

  • Communications Manager

    4 weeks ago

    Sydney, Australia sharonbennie Full time

    **To $130,000 package**: - **Prominent Sydney property developer**: - **Parking & gym facilities**: - **Inner West Location** **Our Client** Our client is a leading Sydney property builder / developer who has delivered several acclaimed apartment projects. Due to growth across all of their divisions, their Accounts team is expanding. **Duties** As the...

  • Communications Manager

    4 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    About the companyNSW Government has various focuses and initiatives including policies to tackle climate change and a focus on infrastructure, as well as many other initiatives. I am looking to speak to Communications professionals who would be interested in a career with NSW State Government. Role summaryManage the communication plans to implement corporate...

  • Communications Manager

    4 weeks ago

    Sydney, Australia Howden Group Holdings Full time

    Energetic, fun, and collaborative team atmosphere - Innovate, collaborate, and celebrate - Thrive in a fast-paced environment About DUAL - Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers._ Since our business was founded in 2004, we have had a strong entrepreneurial spirit...

  • Communications Manager

    1 week ago

    Sydney, Australia Charterhouse Full time

    Job details Location: Sydney Salary: 120 Job Type: Contract Discipline: Marketing & CommunicationsReference: 109203 Posted: 4 months ago Share this job Job description ...

  • Communications Manager

    7 days ago

    Sydney, Australia Corrs Chambers Westgarth Full time

    492552 Sydney Communications Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. We are looking for a driven Public Relations & Communications Manager to join our team, based in either Sydney or Melbourne. In this role you will be working closely with the Director of Communications and other members of the...

  • Communications Manager

    5 days ago

    Sydney, Australia Brown-Forman Full time

    CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: For best results, use Google Chrome to view this page. Meaningful Work From Day One This new role will lead the creation and delivery of highly integrated, impactful and effective communications whilst also managing and supporting Leadership with communication tasks, including writing and editing...

  • Communications Manager

    4 days ago

    Sydney, Australia AtkinsRéalis Full time

    Are you ready to take your career to new heights? AtkinsRéalis is expanding rapidly, and we are looking for talented individuals like you to join our team. With exciting opportunities to shape your own role and grow your career, this is the perfect time to join us on our journey to success. We are AtkinsRéalis, a world-leading design, engineering and...

  • Communications Manager

    1 month ago

    Sydney, Australia Coates Group Full time

    Individual AccountabilitiesDefine and execute the internal communications strategy that keeps our Crew informed, updated, aligned, engaged and aware; this includes creating the framework upon which our internal communications are built and also writing and executing the communications that sit on top of the framework ​Work in partnership with the...