Customer Service Specialist

3 weeks ago

Upper Coomera, Australia Nutrition Warehouse Full time

**LIFE AT **NUTRITION WAREHOUSE**

We are Nutrition Warehouse - Australia’s leading and largest health and sports supplement retailer helping our customers achieve their health and fitness goals.

When we say retail doesn't get much faster than this, we mean it. We're forever pushing boundaries and breaking barriers in our quest to be the best in everything we do. So we're ambitious. And we mean business.

That's why we need the most creative, intelligent, and passionate people in our team. We'll give you the opportunity to have your say and fulfil your own ambitions. To us, culture isn't banners on the wall or a wad of documents on your first day. It's eight important values that we stay true to - the essence of what makes the things we do so different.

**THE ROLE**

Nutrition Warehouse is growing fast, and we are looking for a strong Customer Service Specialist to join the passionate Customer Success team through our next chapter of growth

Some of your key responsibilities will include:

- Taking ownership of customer enquiries and following problems through to resolution
- Liaising with the Warehouse team, Purchasing team, eCommerce team and freight carriers to troubleshoot customer issues
- Observing and communicating trends regarding website experience and general customer feedback
- Providing ad-hoc coaching support for store teams to provide solutions for RetailExpress, Click&Collect and customer queries
- Participating in building our customer success strategy, providing insights and observations of how we can provide best-in-class customer service and facilitate organic growth

**ABOUT YOU**
- Experience in a customer-facing role
- A genuine love for people and providing a customer experience that **WOWs**:

- Strong computer literacy, with confidence to learn a variety of systems
- An upbeat and solution-focused approach to customer experience, with the ability to work with people across all levels of a business
- A team player with a high work ethic and ability to juggle multiple priorities and tasks
- A willingness and aptitude to learn new things
- A positive attitude with the natural drive to bring **FUN **into work every day
- Passionate about Nutrition Warehouse and our brands

**THE BENEFITS**
- Huge discounts on ALL products | EHP Labs, Anabolix, ATP Science, X50, JS Health and more
- Share In The Gainz - our annual profit sharing scheme for hitting our goals
- Training and development opportunities to make gains in your career
- On-site parking
- Wear your activewear to work

**APPLY NOW

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