Game Master

**Business Unit**:
FREAK

**Position Title**:
Game Master (Customer Service Attendant)

**Employment Type**:
Christmas Casual (With potential for Permanent Casual)

**Location of Position**:
Bondi, Penrith, Macquarie (Rotated roster)

**Division Department**:
FREAK

**Role Commences**:
Immediate Start

**Position Reports to**:
Venue Manager and Operations Manager

**Qualifications Required**:
IT background, Gaming Background

Certificate in IT or Computing preferred

**Preferred Skills**:

- Customer service background, with relevant experience in the activity, leisure, gaming, entertainment, tourism, hospitality, sales or retail industries
- Be familiar with Animation, VR or IT

**THE ROLE**

Our Game Masters provide customer service in our venue locations. Job duties include completing transactions, setting up VR displays and equipment, running VR experiences and working with other team members to create a fun atmosphere for guests to participate in their experience. Our game masters are sometimes required to do inventory, hand out promotional flyers to passers-by and promote our new experiences to guests in store, online and over the phone. Game Masters need to have a can-do attitude, keep their workplace tidy and have some form of IT knowledge.

**OBJECTIVES**
- Create memorable experiences through outstanding customer service
- Drive sales with a positive "can do" attitude and suggestive selling
- Positively promote the business, with every customer interaction

**RESPONSIBILITIES**
- Work as part of a dynamic team
- Be punctual and take pride in your appearance
- Booking customers onsite and via phone
- Briefing customers and running games
- Technology operations and 1st level troubleshooting of computer equipment
- Keeping the workplace clean and tidy
- Be available and willing to work in multiple locations as a casual game attendant

**ABOUT xREALITY GROUP**

xReality Group Limited (XRG) builds immersive XR products and experiences that enhance lives. xReality Group’s portfolio includes physical and digital simulation used across the enterprise, defence and consumer markets.

XR stands for eXtended Reality, and is a catch-all term for Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR). Extended Reality combines physical and digital simulation for both consumer and enterprise market segments.

The Company was founded by two ex-SAS soldiers to bring the joy of simulated human flight to the region through cutting edge indoor skydiving facilities.

In recent years, the Company has expanded its simulation portfolio from indoor skydiving to include out of home virtual reality entertainment, defence XR training and XR software development.

The Company listed on the ASX on 18 January 2013 as Indoor Skydive Australia Group Limited (ASX:IDZ) and was rebranded to xReality Group Limited ASX: XRG on 8thDecember 2021.

xReality Group companies include XR production company Red Cartel, Defence simulation company Operator Tactical Solutions, two Australian Indoor Skydiving Facilities, and FREAK Virtual Reality venues.

**Job Type**: Casual

**Salary**: $24.00 - $31.00 per hour

Expected hours: 5 - 10 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- On call
- Rotating roster
- Shift work
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Application Deadline: 25/10/2023