Claims Specialist

7 months ago

Mount Gravatt, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters.
As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail and our Supply Chain business. We support our Team Members and help to facilitate their recovery and return to work as well as their successful return to what matters to them in their life.

**About the role**:
We have an exciting opportunity available for a Claims Specialist - Workers Compensation and are ready to welcome a dynamic individual to our thriving workplace.
As part of our diverse team based in Queensland, you’ll help make a positive difference to our injured Team Member’s lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. We’re offering the best of both worlds with our hybrid work environment - strike the perfect balance between home and office.
Reporting to the Claims Team Manager you’ll be responsible for effectively managing a claims portfolio.

You will:

- Pro-actively manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.
- Co-ordinate and manage external service and health providers and gather information from stakeholders to effectively manage the claim and facilitate recovery.

**About you and your skills**:
To be successful in this position you will need a strong understanding of customer service in addition to experience engaging and supporting customers in difficult situations. Ideally you will have 2 years+ claims management experience in workers compensation; however, we will consider applicants with experience in other forms of insurance practice or transferrable skills and experience.

You'll also need:

- Excellent written and verbal communication skills.
- Experience and skill with Microsoft Office suite of products.
- Claims or Electronic Information Management systems experience.
- A qualification or certification in a health or business-related field (desirable).

LI-TP1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 117284

Employment Type: Full time

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