Café Supervisor

At Twisted Sista, we are passionate about putting a twist on life's simple pleasures. We have 5 stores across Melbourne. We are seeking an Experienced Cafe Supervisor to join the team at our newest store in Casey Central Shopping Centre Narre Warren.

Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

**Responsibilities**
- Manage day-to-day operations of the cafe.
- Hire and onboard new wait staff and baristas.
- Train employees on drinks preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Ordering from our approved suppliers
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
- Ensure all cafe areas are clean and tidy.
- Nurture friendly relationships with customers to increase loyalty and boost our reputation.

**Requirements and skills**
- Work experience as a Cafe Manager and Barista
- Hands-on experience with professional coffee machines
- Good math skills
- Availability to work within opening hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team.
- Customer service attitude

Benefits: You'll receive mentoring along the way from our very own franchise leadership group to give you support when you need it. Award rates plus penalties are on offer & will be discussed on interview.

YOU have the opportunity to make a difference in the success of our stores - so bring your A-game

Your attitude determines your altitude :)

**Job Types**: Permanent, Full-time

**Salary**: $48,265.58 - $73,618.21 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- On call
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Frankston, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cafe Supervisor: 2 years (required)
- Barista: 2 years (required)
- Inventory management: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person