Service Desk Consultant, ERP

**Who We Are**
Atturra is a proudly Australian owned ASX listed advisory and IT solutions provider. We provide end-to-end digital transformation services at scale, across numerous key service areas.

Joining Atturra means working with a diverse group of talented and creative professionals who use innovation to lead the way. We have over 700 staff across Australia, New Zealand and Singapore, providing plenty of scope for career opportunities.

We have over 700 employees across Australia, New Zealand and Singapore, providing plenty of scope for career opportunities.

Our successful ERP consulting business based in Toowong has generated clients throughout Australia, New Zealand and Fiji, with team members across Australia and New Zealand.

**About us - Where We're Going**

**We’ll lead you there**
We’re committed to providing IT services and solutions in the following areas:

- Advisory & consulting
- Cloud services
- Data & integration
- Managed services

**Helping clients to deliver a better tomorrow**
We’re becoming more competitive and evolving to meet the needs of our clients in an ever-changing marketplace.

We believe a thriving and successful business starts with people who want to come to work. So, we invest in our people. Helping them live their best lives. So they can help our clients do the same.

**About The Role**
We are seeking a talented and energetic professional to join our Service Desk Team. This person must be able to communicate with a variety of different clients and must have strong analytical skills. The ability to work in a cohesive team (Atturra and the client team) is important for this role.

This is a permanent full-time role, preferably based in our Brisbane office. However remote applicants will be considered.

Your responsibilities will include:

- Embrace our company values
- Take ownership of tickets and diligently monitor Service Desk SLAs; ensure all tickets are responded to promptly and regularly
- Contribute to authoring documentation & how to guides
- Contribute to root cause analysis as required to address recurring incidents
- Work with other senior consultants and managers to facilitate the overall happiness of clients
- This role does include a rotating after hours on call component for which an allowance is paid. Average call volume less than one per week, usually after 6am.

**About You**
- Application support experience with QAD ERP system or similar (for example SAP, Oracle, MS D365, Pronto, NetSuite)
- Previous experience working in a Help Desk environment; capable of and handling competing priorities
- Previous experience working with-in the manufacturing industry is desirable
- An alignment with our company values
- Strong analytical, problem-solving and time management skills
- Must have effective written and verbal communication skills, with both technical and non-technical audiences
- A passion and drive for continuous learning and self-improvement
- Ability to effectively recognise and adapt to change
- A strong desire to exceed client expectations

**What We Offer**

**Culture & Values**
We're a principled business, with a strong commitment to equality, inclusion, and work-life balance. Atturra hires people from different walks of life, and it's one of the reasons we have an open, warm, and friendly culture.

Our culture is driven by people who strive for camaraderie, innovation, dedication, respect, and excellence in everything they do. These are the core values of the business and were created by our employees to reflect the traits they consider important.

**Rewards & Benefits**
- Bespoke employee benefits, recognition, and wellbeing platform
- Flexible working options
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry certifications and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral bonus