Contact Centre Sales Consultant

2 days ago

Bondi Junction, Australia Momentum Consulting Group Full time

**MOMENTUM CONSULTING - CONTACT CENTRE SALES CONSULTANT - PERMANENT**

Momentum Consulting was established in 1999 and was founded on the principles of **"People, Quality and Delivery"**. Maintaining this focus has given Momentum the reputation for providing quality driven, customer focused and cost-effective recruitment solutions.

**Are you passionate about helping people explore the world and travel with purpose? Do you want to inspire people with extraordinary experiences that you can recommend with confidence?**

Our client is looking for a number of Sales Consultants to join their contact centre team. As a Travel Sales Consultant, you will work across three of the major brands, providing consistently high levels of support to the travel agent partners.

Based out of the Bondi Junction (flexible working options available), key responsibilities will include.
- Work together with our travel agent partners providing consistent high levels of sales and service support.
- Address queries in an efficient manner in a multi-channel Contact Centre environment
- Consistently meet and exceed sales and service targets.
- Maintain a high-level of systems and product knowledge, completing all relevant training updates.
- Address agent issues in an appropriate manner, escalating as required.
- Take note of customer and agent feedback and rely on management to assist in the continuous improvement process.
- Work a flexible roster including weekend work (Saturday half day - WFH)
- Beautiful Offices with state-of-the-art facilities

***

**Who We're looking for?**

You will bring a **PASSION** for travel and display this at all times with the agent partners and guests. You'll be an excellent communicator and building strong relationships will come naturally. You will also:

- Have lived/born in a different country for a period.
- Have done a good amount of travelling.
- Have STRONG Customer Service skills.
- Have had good sales exposure - transferable skills.

***

**What's on Offer?**
- Career development and learning and development opportunities in a global company.
- Full training provided.
- Flexible working options available
- Fun, welcoming culture and social environment
- Generous travel discounts across all our brands
- 2 days paid leave for volunteer opportunities of your choice.
- 2 Team Engagement Days (FYI - these are non-prescriptive where the Team decide what to do - it could be work related or not, but they do it together as a time and spend that time together)
- 2 weeks work from anywhere policy (this is to allow all employees to make use of the travel benefits they have as well)
- Travel Discounts on trips - based on tenure and including for friends and family.
- Sustainability - link will be sent if successful.
- Access to shopping discounts from various Retailers
- And finally, the joy of being surrounded by likeminded people who are passionate about travel and just a fun, engaging and energetic culture.

If this sounds like an opportunity you have been waiting for, take the next positive step towards your great new role. For more information call **02 9267 8211** and speak to** Kiran**.
- Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._

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