IT Operations Manager
3 weeks ago
**Competitive hourly rate on offer**:
- Flexible work arrangements
- Long term contract
- Queensland Government opportunity
**Location**:Brisbane, Queensland - Australia
**Work type**:Contract
**Date Posted**:9 January, 2023
**Reference**:#15255
**About the role**.**:
An experienced IT Operations Manager is required to undertake oversight and management of Ticketing related systems, including go card and Smart Ticketing.
**Key responsibilities**.**:
- Subject matter expertise for IT systems
- Outcome-oriented leadership and motivational skills
- Supporting and empowering team members
- Oversee the performance of software across devices and systems, both cloud-based and on premises
- Provide effective system monitoring in conjunction with associated vendors and agreed SLAs / KPIs
- Manage all aspects of the implemented core systems architecture, design and delivery; and drive maturity across operations
- Assess risks and manage system, software and technology changes in production environments
- Assist in the implementation and provision of new technology
**Highly desirable**.**:
- Oversee the IT governance of key vendors to ensure alignment with governance processes
- Lead the recovery of unplanned system events across the supported systems
- Mitigate against technical risks, issues and proposed change events to the system to reduce the likelihood of encountering unplanned outages
- Work with internal and external teams to assess, verify and endorse technical solutions put forward by the supplier against proposed solution architecture or engineering standards and data items
- Develop system controls to assist in driving improvements to the operations environment
- Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent qualification (preferred)
- Strong communication, influencing and negotiation skills
- Experience with leading or driving ITIL service management methodologies
**Benefits**.**:
- Long term contract
- Hybrid work arrangement
- Queensland Government opportunity
**Contact**.**:
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