IT Operations Manager

3 weeks ago


Brisbane, Australia Exclaim IT Pty Ltd Full time

**Competitive hourly rate on offer**:

- Flexible work arrangements
- Long term contract
- Queensland Government opportunity

**Location**:Brisbane, Queensland - Australia

**Work type**:Contract

**Date Posted**:9 January, 2023

**Reference**:#15255

**About the role**.**:
An experienced IT Operations Manager is required to undertake oversight and management of Ticketing related systems, including go card and Smart Ticketing.

**Key responsibilities**.**:

- Subject matter expertise for IT systems
- Outcome-oriented leadership and motivational skills
- Supporting and empowering team members
- Oversee the performance of software across devices and systems, both cloud-based and on premises
- Provide effective system monitoring in conjunction with associated vendors and agreed SLAs / KPIs
- Manage all aspects of the implemented core systems architecture, design and delivery; and drive maturity across operations
- Assess risks and manage system, software and technology changes in production environments
- Assist in the implementation and provision of new technology

**Highly desirable**.**:

- Oversee the IT governance of key vendors to ensure alignment with governance processes
- Lead the recovery of unplanned system events across the supported systems
- Mitigate against technical risks, issues and proposed change events to the system to reduce the likelihood of encountering unplanned outages
- Work with internal and external teams to assess, verify and endorse technical solutions put forward by the supplier against proposed solution architecture or engineering standards and data items
- Develop system controls to assist in driving improvements to the operations environment
- Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent qualification (preferred)
- Strong communication, influencing and negotiation skills
- Experience with leading or driving ITIL service management methodologies

**Benefits**.**:

- Long term contract
- Hybrid work arrangement
- Queensland Government opportunity

**Contact**.**:



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