Communications Centre Officer

3 days ago

Joondalup, Australia Edith Cowan University Full time

The Communications Centre is an exciting department at ECU that has multiple teams servicing Future Students, Current students, and Alumni. We are a passionate team and pride ourselves on providing exceptional customer service.

We have roles available that handle enquiries from all current students and alumni providing enrolment advice, course advice, system navigation, and overall student support, as well as handling general enquiries from the wider community.

**What you’ll do**:
Deliver exceptional experience in every interaction;
Be diligent in recording interactions and following up with enquiries;
Provide accurate & relevant information in an efficient manner;
Work in an amongst a team of up to 15 staff members;
Meet personal/team qualitative and quantitative targets.

Key Criteria

Have a genuine desire to help students transform their lives through higher education;
Previous experience in Customer Service;
Previous experience in a Contact Centre Environment;
Experience in using multiple enquiry channels (e.g. Social Media, Chats) and CRM’s;
The ability to work on repetitive tasks and keep motivated;
Can-do positive attitude & enthusiasm;
Track record of working to & hitting performance targets; and

Previous experience in higher education (desirable)

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

ECU is a smoke free environment.

Benefits & Remuneration
These positions attract remuneration of $66,813 - $71,161 per annum (pro-rata for part-time appointments) plus 17% University superannuation contribution

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.

Contact
Interested applicants are welcome to call Hiring Manager Trish Medwin (Team Leader) 0415 183 865.

How to Apply
Please upload your resume along with a maximum 1 - 2-page statement addressing the key criteria above via ECU Employment Opportunities.

**Closing Date**:
Applications close on Sunday June 19th at 11.30PM (AWST).

**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THE POSITIONS.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

LI-DNP

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