Technical Support

2 weeks ago

Murray Bridge, Australia BespokeHR Full time

Join CW Products as our Technical Support troubleshooter Elevate customer satisfaction with your expert service skills.
- Tech savvy with a basic understanding of wiring
- Career advancement and development
- Service technician background

**About the Client**:
CW Products is one of Australia’s leading manufacturers and wholesale suppliers of high-quality roller shutter products, along with supplying some of the world’s best automation products and motorisation control system solutions for awnings and blinds.

With state-of-the-art manufacturing facilities and processes coupled with over 30 years manufacturing experience, they pride themselves on supplying the Australian market with the highest quality and widest range of roller shutter products.

Today, CW Products has distribution branches around Australia, with its head office and manufacturing plant and warehouse in Murray Bridge, South Australia.

**About the Position**:
Join our CW Products team as a Technical Support Specialist In this role, you'll be the go-to person for our clients with any troubleshooting or system faults. If you're passionate about customer service and thrive in a dynamic environment, we want you on our team

**Key Responsibilities**:

- Assisting trade customers with technical support and guidance around the installation and commissioning of our range of roller shutter products and motorisation and control systems
- Troubleshooting and fault finding
- Helping customers with product selection based on their needs
- Oversize shutter/out of spec liaison with customers
- Modifying bill of materials where appropriate for non-standard product customisation
- Customer liaison and processing of return authorisations and sales returns
- A level of specialty shutter order entry and quality checks
- Preparing and providing quotations to customers

**‘What you look like’ and need to demonstrate to be successful’.**
- Technical nous and hands on experience with installing home improvement related products
- Tech savvy with basic understanding of wiring
- Service technician background
- General problem solving skills
- Good communicator with excellent phone manner, and ability to relate to customers and communicate in ‘layman’s terms’
- Continuous improvement mindset
- Good computer and written skills
- Dependable nature with strong follow through

**What’s on offer?**
- Be part of a successful, high growth business with an exciting future.
- Opportunity to contribute to business improvements and initiatives.
- Great culture, with a stable and success focused team.
- Career advancement and development.
- Rewarding salary package.

**Sound like you?

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