Courier Supervisor

We have a fantastic full-time opportunity for a passionate individual to lead our Sydney pathology courier team, based in Rydalmere. This role requires you to coordinate our team of couriers with daily allocation of set runs, rostering of courier staff to support the Lab operations, supporting the courier fleet while ensuring compliance for vehicles and staff. You will also need to provide exceptional customer service by ensuring timely and accurate collection of samples and delivery to the laboratory. In addition, your supervisory responsibilities may include:
Performing employee training as required and determine the most effective route to deliver samples to the laboratory in a timely manner

Daily review and approval of courier driver times through “TANDA”

Preparing fortnightly rosters and arrange coverage to ensure IDEXX service offering to all clients

Conducting performance reviews, monitor courier run performance and onboard all new courier drivers

Implementing endorsed IDEXX administrative and HR procedures and practices and monitor to ensure that all staff are aware of, and compliant with these procedures.

Participating in recruitment, selection, disciplinary action training and development of staff. Evaluate performance, provide feedback and recognize achievement.

A full driver’s license - essential and a clean Driving History

Higher School Certificate preferred

Experience working as a courier or delivery role - desired

Customer service experience with outstanding supervisory and relationship building skills

Professional presentation and attitude

Excellent organisational, communication and time management skills

Ability to identify and report process inefficiencies and assist with implementing improvements

What can we offer?

Investment in professional development and career growth

We offer true flexibility with on-site, remote or hybrid working arrangements

Competitive annual bonus scheme and compensation review

Be rewarded for your contributions through our Reward and Recognition Program

Enhanced bereavement leave for family and pets

Free wellness programs like Virgin Pulse, Class Pass, Noom - ability to earn points and prizes

Discounts on Pet Products and $500 per year towards diagnostic testing for your pets

Tenure recognition including days off and bonus payments for reaching key milestones

Bring your pet to work days

Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually

We help pets lead fuller lives + + + + + + +

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.

**Learn more about working in the team**:
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.