Operations Supervisor

2 weeks ago

Botany, Australia TNT Express Full time

**About the role**:
The Operations Supervisor-Special Services involves supervising the daily running of the Sameday Taxi Truck division including managing a fleet of couriers and staff members, adhering to regulatory & compliance requirements, and meeting the customer delivery requirements _to make every customer experience outstanding._

**Key Purpose**:

- Effectively manage the daily running of the Taxi Truck division
- Allocating, monitoring of truck jobs and management of drivers and customers
- To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
- Safely manage the Taxi Truck division with full compliance to WHS, COR, NHVR and FedEx policy and procedures

**Specific Tasks**:

- The effective use of all resources to achieve continuous business improvement, while maintaining customer service
- Taxi Truck allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
- Identifying driver via GPS and allocating courier jobs to most suitable driver in an efficient manner
- Reviewing driver current jobs to ensure timely delivery windows are met
- Liaise with query channel operators to assist major customers with their needs
- Working knowledge of General Carriers contract determination
- Ensuring the scanning and recording of all Proof of Deliveries to assist with collation of data for recording and achieving KPI’s (Service Quality)
- Communicating with other FedEx teams, creating an open transparent communication channel with all you deal with, while maintaining integrity
- Openly supply all information that is required for other parts of the business, through recording of collected data
- Complete training on internal procedures, scanning and compliance requirements

**KPIs**
- 100% scanning and Proof of Delivery on all consignments
- Prompt resolution of customer service enquiries
- Being part of team with observable level of cooperation
- Give direct observation and feedback to management
- Identify and act upon any opportunity for cost reduction

**Desired Attributes/Competencies**:

- Ability to work in a fast-paced high-pressure environment
- Applies a systematic and professional approach to establish “best practice” policies, work processes and procedures
- Ability to communicate with impact and build first class relationships
- Anticipates reviews, and continuously seeks to improve company performance
- Demonstrates integrity in actions and facilitates clear and honest two-way communication through an open management style.

**Experience/Qualifications**:

- Basic knowledge of the Transport/Local Courier industry
- Strong written and oral skills, including well developed persuasive ability
- Ability to build strong relationships with both internal and external customers
- Understanding of Chain of Responsibility and fatigue management

**The benefits**
- Safety Above All Culture
- Career development opportunities
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- We care for our employee’s well-being and value their contributions to our company

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

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