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Technical Manager

1 month ago

Adelaide, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff.

**Responsibilities**:
In the role of a Technical Manager you will provide professional and personalised technical support to the South Australian - Workers Compensation Operations, for the South Australian Community on behalf of Return to Work SA.

The Technical Manager is responsible for providing technical support to the SA Operations, acting as a Subject Matter Expert for internal stakeholders, the role is additionally responsible acting as a technical reference point & providing coaching and advice in accordance with local legislation and business unit procedures.

**On a day to day basis you will**:

- Assisting the claims teams in their achievement of KPIs & Service guidelines
- Review and provide feedback about current claim management practices and procedures
- Support the development of strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
- Build and maintain strong collaborative relationships with internal and external stakeholders
- Assisting with the maintenance of organisational compliance with legal, governance and client requirements
- Facilitate and participate in the quarterly Technical Update Forum and the creation of the monthly technical newsletter

Qualifications:
**We are interested in hearing from people who have**:

- Workers Compensation, Insurance or Service Industry Experience
- Demonstrated technical claims management experience
- Experience in coaching and supporting others
- Knowledge of the Return to Work Act 2014 and associated case law
- Developed technical knowledge regarding claims strategies
- Previous experience as a technical specialist within all claim management segments

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

**To apply**:
If this role sounds like your new career