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Retail Sales/customer Service

2 months ago

Carlton, Australia Anuko Fashion Full time

We are opening our first flagship store and would love you to be apart of it

We are looking for a bubbly and driven individual to be the first point of contact for the brand instore.

You will need strong communication, personal and people skills. Strong sales and in person selling skills, along with a good knowledge of reading sales data.

If you are a self-sufficient worker with excellent time management, and organisational skills this sounds like the job for you.

The job will entail yourself providing exception service and selling from the retail shop, whilst during the quiet times throughout the day managing our Customer service online and replying to our customers.

A list of key points are broken down below about the job description per section.

Retail Shop front
- Greet customers when they first walk through the doors.
- Drive sales through providing customers with informative product knowledge relating to footwear.
- Ensure all visual management standards are upheld and store remains neat and tidy.
- Manage and communicate well with casual weekend staff.
- Stock management control, including unpacking, processing, replenishing and maintaining stock room.
- Regular stocktakes of product.
- Desire to challenge yourself and hit weekly sales targets.

Customer service
- Manage and follow through on customer feedback, including complaint handling.
- Investigate, confirm and process customer returns paperwork, faulty’s and credits in a timely manner.
- Manage any online and instore feedback from accounts and report on customer trends and requests.
- Liaise with Senior management team to ensure customer expectations are met.
- Work with the other internal departments to remove roadblocks preventing customer service from providing superior support.
- Be the voice of the customer in the organisation.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Fashion retail: 1 year (preferred)

Work Authorisation:

- Australia (required)

Application Deadline: 08/03/2023

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