Incident Support Coordinator

1 month ago


Melbourne City Centre, Australia Department of Education Full time

Are you interested in gaining some experience in and understanding of school incident support and incident management by schools? Do you have the ability to hear a complex narrative and write about it in a concise, clear way? Have you wondered how the Department of Education applies its policies in relation to child safe standards, emergency and incident management? If your answer to any of the above questions is yes, then this exciting ongoing part time opportunity may be perfect for you
The role requires capturing accurate information, reporting, strong written communication and relationship building skills. Superior verbal communication skills are also required to support callers in a calm, controlled and professional manner. To be successful in the position, you will also possess the ability to:

- demonstrate an understanding of an evidence informed framework for managing incidents of a potentially harmful and distressing nature in schools
- provide emotional support to callers
- provide referrals to other areas within the department or externally

A sound understanding and knowledge of policy and legislation related to child protection, child safe standards, emergency management, reportable conduct is desirable.
This is a part time ongoing position, required to work 12 hours per week (4 hours for 3 working days, or 3 hours for 4 working days) to begin with, with possibility of negotiated changes to working hours in future, but not essential. The role is job-shared with another staff member and is part of a team of experienced and collaborative Incident Support Coordinators.
The role is required to work as rostered on a shift, most likely during afternoons of weekdays.
For more details regarding this position please see attached position description.
Applicants requiring adjustments can contact the nominated contact person.
Applications close 11 April 2023.



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