Food and Beverage Supervisor

6 months ago

Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

As a Food and Beverage Supervisor you’ll lead the food and beverage team with passion and energy. You’ll support and train the team to deliver quality service and standards, ultimately creating unique guest experiences that drive loyalty and revenue.

You day-to-day
- Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles.
- Ensure hotel services colleagues provide guests with prompt service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction

Support the Food & Beverage Management team in:

- Planning for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding
- Promoting teamwork and quality service through daily communication and coordination with other departments
- Supporting the team, driving performance and executing projects
- Driving team performance related to the hotel’s soft skills and key metrics with particular focus around Guest Love, Problem Handling and colleague heartbeat.
- Managing payroll, costs and inventory management. Control stock and ordering in line with business needs. This includes conducting accurate monthly stock takes without any gaps in process or time

What we need from you
- Minimum 12 months’ experience in a Food & Beverage/Restaurant & Bars related position, preferably within a hotel/hospitality environment. Experience in also leading, supporting and driving a team.
- Qualifications in Hotel Management and/or in Food & Beverage related field preferred
- Flexibility - night, weekend and holiday shifts are all part of the job
- Valid South Australian Responsible Service of Alcohol is required
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A team player, ability to work in a fast-paced environment and prioritise workloads
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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