Operations Manager

3 months ago

Geelong, Australia Polyaire Air Conditioning Products Full time

Polyaire has been a trusted name in the HVAC industry for over four decades. We specialise in the manufacturing of innovative air conditioning and ventilation products for a wide range of customers across Australia. Our commitment to quality, efficiency, and customer satisfaction has made us a market leader in our field.

In line with our exciting growth, a fantastic opportunity exists for an experienced **Operations Manager** to lead our new teams in the **Western Victorian branches**. This is a role where Sales and Operations are combined into one, and tenacity is a must to ensure our branches is being run profitably and efficiently.

**The opportunity**:
Reporting to the Operations Manager SA/VIC, the focus of your role will be to provide leadership to branch employees whilst driving branch performance and the achievement of financial targets which include but not limited to:

- Drive sales activity to achieve business objectives by actively identifying new business opportunities
- Monitor and manage labour and overtime for the Eastern Victoria and suggest areas for improvement
- Manage all HR issues and perform performance reviews for all Operations and Counter Sales personnel
- Delivering a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance at delivering quality service
- Oversight of counter sales, logistics and warehousing activities for the branch to ensure products are delivered in full and on time in line with the Inventory’s KPIs.
- Lead, develop and drive team performance through effective people management strategies, fostering high levels of engagement
- Ensure regular performance conversations, providing constructive feedback, support, guidance, and coaching across the branch employees
- Work with all departments to ensure quality customer service and satisfaction.
- Management of safety, quality and the overall presentation of the store, warehouse and office are to the highest standards
- Ensure compliance with all procedures and build a brand new strong WHS culture.
- Ensure accuracy of inventory levels and efficient stock management

**As the Operations Manager you will**:

- Have preferred professional qualifications in stock control and/or logistics
- Strong in building customer relationships and delivering expectations
- Demonstrate your high levels of emotional intelligence and people leadership accountability
- Strong business acumen with proven track record in a similar role
- Excellent customer focus with the ability to resolve issues effectively
- Strong operational background with good understanding of the logistics and warehousing processes
- Well-developed and proven communication skills with the ability to maintain and manage relationships with clients, stakeholders, and your team
- Strong electronic inventory/sales systems skills would be an advantage

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