Home Care Packages: Case Manager

4 weeks ago

Cranbourne, Australia Superior People Recruitment Full time

The purpose of a Home Care Packages Case Manager will be to provide support, maintain accurate documentation and coordinate internal and external home care services for clients who have been allocated Home Care Packages.

***Case Management**
- In accordance with the Home Care Package Program guidelines, ensure eligible Simply Helping (SH) clients, have access to appropriate levels of Aged Care support and services.
- Support and facilitate the provision of the allocated Consumer Directed Care packages via the accurate completion and lodgement of documents in accordance with the HCP guidelines.
- Develop and document a strengths based care plan with the client and their carer/representative to implement services which will met their individual needs.
- Provide regular review meetings according to policy and procedures, which involve the care recipient, family, carers and community service providers including the client’s GP and other appropriate personnel, making modifications to the care plan as required.
- Ensuring that accurate information and advice is provided to residents, service users, staff, the Coordinator, Allied Health and In Home Support, Director, Community Services and other agencies
- Facilitate client ownership of making decisions and their choices
- Support the ongoing access to Consumer Directed Care by working, in consultation with the consumer, the establishment of a budget and associated care plan.
- Provide ongoing case management for up to 60 Home Care Packages (HCP) for the consumer/carer, conduct regular reviews of their needs and amend care plans as appropriate.
- Monthly budgets are finalised and made available to all recipients of a Commonwealth funded Home Care Package.
- Generation of HCP monthly activity reports via the client management system (Etools/Carelink+).
- Maintain working knowledge and practice of Aged Care Commission Standards in all aspects of case management.
- Evidence is readily available that demonstrates how the practices applied to the provision of Home Care Packages which consistently achieves the outcomes aligned with the Home Care Standards.
- Liaise with the Service Coordination team to provide consumers with client focussed care, including accurate information of consumer needs for service delivery.
- Contact new clients to arrange an appropriate and convenient time to visit, and provide the client with the appropriate, relevant and applicable documents in accordance with company policy, including client agreements, care plans and fire safety plans, and ensuring all documents have been thoroughly completed.

**Qualifications, Key Skills and Abilities**:

- Minimum Certificate III in Aged Care / Individual Support or equivalent experience in similar role
- Passion for supporting individuals and families
- Commitment to organisational excellence
- Strong verbal and written communication skills
- Ability to develop rapport with internal and external stakeholders
- Effective time management
- Ability to manage competing priorities
- A good command of the MS Office suite

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