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Corporate Partnerships Manager

4 months ago

Brisbane, Australia Bupa Full time

**The Opportunity
A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us.

We have an opportunity for a Corporate Partnership Manager to join our corporate and international Health Insurance team. The Corporate Partnership Manager is primarily responsible for the management, development, and growth of existing and new corporate accounts.

This role will report to the Head of Corporate Partnerships and is based in Brisbane when you are not working from home. (We offer flexible working and have offices in the CBD)

**How will I help?**
- As the Corporate Partnerships Manager, you will be responsible for delivering annual revenue targets by establishing sustainable business to business partnerships with a portfolio of clients.
- This role involves all aspects of account management, including working with relevant internal and external stakeholders to develop and implement annual customer growth plans to deliver performance targets.

**Key Accountabilities include:
- Delivering agreed performance targets including revenue/new to fund growth, client retention, gross margin, and customer / client experience
- Promoting Bupa as the preferred partner for overall employee health and wellbeing and champion a holistic health approach that meets client and customer needs
- Develop and maintain relationships with client and/or broker stakeholders and internal stakeholders, aiming to deliver exceptional customer service
- Meet required client service level expectations and compliance with usage of CRM system
- Develop business plan to identify opportunities and growth plan to deliver portfolio performance targets
- Delivering customer solutions through investigation of issues and finding appropriate solutions
- Regularly review performance of client partnership, including opportunities, risks, and obstacles
- Maintaining a good understanding of Bupa’s products and services

**What's in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.

**Perk highlights**:
Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as Bupa services such as Dental and Optical

A 'People First' wellness program
- Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides, and product discounts. You will feel happier & healthier for working at Bupa

**What do I need?
- You will have proven experience managing B2B relationships with small to large businesses and the ability to recognise and leverage future growth opportunities for Bupa.
- You are very customer solutions focused, has a mature mindset, is a problem solver and works well under pressure.

**In addition, you will have**:

- Experience in B2B account management or Customer Solution ROLE, Health Insurance experience would be advantageous.
- Proven account management capability with B2B clients; navigate and work closely with strategic employees within client organisations to determine present and future needs
- Adaptability to changing circumstances and able to deal with ambiguity by making positive changes
- Experience in building effective relationships with senior stakeholders
- Ability to identify and lead commercial opportunities for the broader Bupa business
- Extensive knowledge of the key drivers for Corporate organisations regarding health and benefits
- Strong insights to the corporate private health insurance sector

**What is it like to work there?**

Be at the heart of helping people live longer, healthier, happier lives. At Bupa, we employ more than 80,000 people globally who are making this a reality. One thing stands out about Bupa people - our customers are our passion; they are at the heart of our culture of care. If you've got the belief, the drive, and the talent to help us in our ambition then we’d like to hear from you.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.