Customer Service Manager

1 month ago

Forrestfield, Australia Sands Fridge Lines Pty Ltd Full time

Sands Fridge Lines is seeking an experienced and dynamic Customer Service Manager responsible for leading a small team of customer service staff, ensuring exceptional customer support, and driving team performance to meet company standards and expectations.

Reporting to a member of the senior management team, this person will maintain customer relationships with a large contingent of customers representing household brands in Australia.

**You will be required to conduct**:

- Regular customer service visits
- Operational investigation
- Troubleshooting issues and inquiries
- Operational support to the customer service team

**Key attributes of a successful applicant include**:

- Excellent communication skills evidenced by written and oral communication that is relevant professional and responsive.
- Team management and people skills to motivate, support, train and mentor a small team of customer service operatives.
- Positive endorsement capability to handle complaints and concerns and provide a positive outcome engendering continual engagement and custom.
- Be a self-starter to work in a fast-paced environment and support the account management processes of the business.
- Ability to engage in the business development and sales area of the business when servicing customers to help grow and develop the business.
- An attractive renumeration package will be offered to the right person, supportive working environment with extensive development opportunities in our iconic state-wide business.

**We seek someone who has**:

- a minimum 10 year's proven and demonstratable people management, leadership and team development experience
- demonstrated leadership in customer service roles in an industrial setting for at least 5 years.
- well-developed analytical, reporting, cost management and planning skills with high attention to detail.
- High level of computer literacy using CRM or similar customer management software
- Well-developed communication, prioritization and time management skills.

**THE COMPANY**

Sands Fridge Lines (Sands) is a WA family-owned and operated logistics business and is a leading provider of chilled, frozen, ambient warehousing and transport distribution services. Established over forty years ago our customers include major Australian and International household brands who we service throughout metropolitan and regional WA providing a quality service that meets our customer’s needs. It’s our commitment to excellence that has positioned Sands as a trusted partner with our employees and clients, cementing Sands place at the forefront of the refrigerated logistics sector. We are passionate about our people and priorities the safety and wellbeing of our team within the workplace.

**WHY US**
- We prioritise the safety and well-being of our employees.
- Attractive renumeration package
- Long term job security
- A well-established WA Family owned and run business where people are the priority.

**To Apply**

Or

To be successful, applicants must be eligible to work in Australia full time and willing to undergo a pre-employment medical and able to provide a clean drug and alcohol screening result.
- **Please note only shortlisted applicants will be contacted

  • Customer Service Manager

    4 weeks ago

    Forrestfield, Western Australia Sands Fridge Lines Full time

    About Sands Fridge LinesSands Fridge Lines is a reputable logistics business with a strong presence in Western Australia. As a trusted partner to major Australian and international household brands, we provide high-quality services that meet our customers' needs.Job DescriptionWe are seeking an experienced and dynamic Customer Service Manager to lead a small...

  • Customer Service Manager

    1 month ago

    Forrestfield, Australia Sands Fridge Lines Full time

    THE COMPANY Sands Fridge Lines (Sands) is a WA family-owned and operated logistics business and is a leading provider of chilled, frozen, ambient warehousing and transport distribution services. Established over forty years ago our customers include major Australian and International household brands who we service throughout metropolitan and regional WA...

  • Customer Service Manager

    3 weeks ago

    Forrestfield, Western Australia Sands Fridge Lines Full time

    About Sands Fridge LinesSands Fridge Lines is a leading provider of chilled, frozen, and ambient warehousing and transport distribution services in Western Australia. With over 40 years of experience, we have established ourselves as a trusted partner with our employees and clients.Job SummaryWe are seeking an experienced and dynamic Customer Service Manager...

  • Customer Service Officer

    6 months ago

    Forrestfield, Australia Embodied Full time

    Seeking a skilled Customer Service Representative to join our client’s internal customer service team. If you have a passion for the trades and construction and providing exceptional customer service, this is the opportunity for you. As a valued member of the team, you'll be responsible for ensuring outstanding customer experiences. From handling incoming...

  • Customer Service Coordinator

    5 months ago

    Forrestfield, Australia Grace Removals Full time

    Market leader and Iconic brand - Exciting varied role with high level customer service components Competitive Base Salary + Super This position is part of a team that delivers outstanding customer service to both Grace’s corporate and private clientele. The role includes coordinating domestic removals and ancillary services, and relationship development...

  • Customer Service Specialist

    5 months ago

    Forrestfield, Australia DSV Full time

    Job Req Number: 74346 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Perth. As a Customer...

  • Customer Service Representative

    3 weeks ago

    Forrestfield, Western Australia Grace Worldwide Full time

    At Grace Worldwide, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.This role involves a range of tasks, including:Providing timely and accurate service to clientsManaging...

  • Customer Service Officer

    5 months ago

    Forrestfield, Australia Sands Fridge Lines Pty Ltd Full time

    **The Opportunity** Sands Fridge Lines are currently seeking an immediate start for a qualified and experienced Customer Liaison Officer. Working within a team environment to ensure the valued relationships between our company and customers is well nurtured and supported. Communicating requirements and needs to the business to ensure we meet and exceed the...

  • Customer Service Specialist

    5 months ago

    Forrestfield, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80733 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Customer Service Officer

    5 months ago

    Forrestfield, Australia Grace Removals Full time

    **Customer Service Officer/Administration Assistant** - Competitive salary + Super + Employee Benefits - Flexible Work Arrangements Personal development program This is a hands-on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are...

  • Customer Service Officer

    5 months ago

    Forrestfield, Australia Grace Removals Full time

    Corporate environment - Exciting and challenging opportunity Well-known brand The Relocation Specialist is part of a team that delivers outstanding customer service to Grace’s corporate clients. The role includes coordinating domestic and international removals that include a variety of services incorporating relationship development with Grace’s...

  • Customer Service Representative

    5 months ago

    Forrestfield, Australia Exchange Depot Full time

    Exchange Depot is an Australian owned and operated company, dedicated to achieving a positive environmental and social impact by working with the Governments, Container Deposit Scheme, Containers for Change. We are proud to be running a variety of collection services such as Over the Counter Refund Points (depots), Bag drops and Commercial pick-up options...

  • GIM - Customer Service Officer

    3 weeks ago

    Forrestfield, Australia Grace Worldwide Full time

    Customer Service Officer/Administration Assistant Looking for variety and job satisfaction?A passion for customer service?Thrive in a team based environment This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are...

  • Gim - Customer Service Officer

    4 weeks ago

    Forrestfield, Australia Grace Removals Full time

    Looking for variety and job satisfaction? - A passion for customer service?Thrive in a team based environment This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are self-driven and attentive to details as this...

  • Service Delivery Manager

    3 weeks ago

    Forrestfield, Western Australia Grace Worldwide Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager to lead and empower a small, dedicated team to deliver a consistent "wow" experience to our customers.The successful candidate will be responsible for supervising, leading, and developing the team, ensuring delivery of individual and team KPIs, and overseeing customer feedback.Key...

  • Service Delivery Manager

    4 weeks ago

    Forrestfield, Australia Grace Removals Full time

    Exciting opportunity for a Customer-centric team leader - Lead a small team and make your mark locally whilst collaborating with your colleagues nationallyMarket leading brand with opportunities for career growth **About the role** As the Service Delivery Manager, you will lead and empower a small, dedicated team to deliver a consistent "wow" experience to...

  • Service Delivery Manager

    3 weeks ago

    Forrestfield, Australia Grace Worldwide Full time

    Customer Service Manager Exciting opportunity for a Customer-centric team leaderLead a small team and make your mark locally whilst collaborating with your colleagues nationallyMarket leading brand with opportunities for career growth About the role As the Service Delivery Manager, you will lead and empower a small, dedicated team to deliver a consistent...

  • Service Delivery Manager

    3 weeks ago

    Forrestfield, Western Australia Grace Worldwide Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager to lead and empower a small, dedicated team to deliver a consistent "wow" experience to our customers, both corporate and consumer, ensuring our continued growth and success.As a key member of our team, you will be responsible for leading a team of Removal Coordinators who handle domestic...

  • Service Delivery Manager

    2 weeks ago

    Forrestfield, Western Australia Grace Worldwide Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Grace Worldwide. As a key member of our leadership team, you will be responsible for leading and empowering a small, dedicated team to deliver exceptional customer service and drive business growth.Key ResponsibilitiesLead and develop a team of customer...

  • Customer Care Executive

    2 weeks ago

    Forrestfield, Australia Advanta Full time

    **Introduction**: About the Company Advanta is an Australian commercial seating manufacturer, supplying to the Australian and International commercial project markets through our dealer network. Our aim is to give every client an excellent customer service experience, superior quality products and outstanding after sales service - in short a ‘WOW’...