IT Specialist

2 weeks ago

Sydney, Australia Collaborative Solutions Full time

We are seeking an IT Specialist who has experience with IT/systems admin.
- Daily duties include but are not limited to support, repair, implementation of IT hardware and software, and short turnover on daily support tickets.**Responsibilities**:
- Ability to use skillset and knowledge of best practices to resolve tickets via

Salesforce and coming up with a solution with no assistance and some approval- Identifies, analyzes, and repairs product failures; orders and replaces parts as

needed through Dell or other approved vendors.- Asset management from procurement, stock, imaging, deployment, refresh to disposal.
- Relies on experience and judgment to plan and accomplish goals.
- User provisioning/administration using a variety of cloud-based solutions

(Microsoft Azure and Office 365, Salesforce, etc.).- Obtain certifications from hardware vendors.
- Provide tier 1-2 support to users. Working in Salesforce Service Cloud to resolve requests.
- Work on various projects to improve user experience
- On-call rotation
- Additional duties as assigned by manager

Education and Experience Requirements:
- Bachelor’s degree preferred or equivalent work experience
- 2+ years tech support experience in a break-fix environment.
- A+ certification needed.
- Creativity and latitude required.
- Previous experience creating, managing, deploying system images.
- Strong interpersonal skills, a fantastic troubleshooter, excellent communication skills with a great “I.T. deskside manner”, with a strong attention to detail.
- Good organizational skills and good documentation ability.
- Team player and ability to work independently.
- Basic scripting knowledge with PowerShell and batch files.
- Knowledge of Windows 10/11 Pro and Enterprise edition, Windows Server 2012/2016,2019,2022.
- Microsoft Office Suite Support: Office 365 E3
- On Premise and Cloud (Azure) Active Directory environment
- Active Directory and Group Policy configuration and administration

LI-Remote

Why choose Cognizant:

- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs

Cognizant Core Values:

- Seek data, build knowledge: I use facts to guide my actions and decisions.
- Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
- Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
- Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
- Do the right thing, the right way: I always make the ethical choice.

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