System Support Analyst

4 months ago


Canberra, Australia Intelerad Full time

Company Description

Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting

We are Intelerad. Join us if you care to make a difference in healthcare.

**Job Description**:
**Purpose**

**Responsibilities**:

- Provide excellent System Support services:

- Respond to client problems (phone/tickets) and proactively monitor client’s installations;
- Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
- Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
- Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
- Perform database maintenance using SQL statements;
All the work is done remotely through secure connections and via phone and remote desktop-sharing. This role also requires work outside of regular work hours (on-call).

Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:

- Back-End Architectures
- IntelePACS software
- 3re party integration

**Qualifications**:
**Pre-requisites**:

- Experience in a customer service or technical support role
- A minimum of 3 years of professional work experience in Linux system and network administration
- Remote troubleshooting (ssh, VPN tunnels)
- Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
- Microsoft Windows (basic workstation configuration and troubleshooting)
- Knowledge of a scripting language (such as Perl, python or shell) is an asset
- Experience with TCP/IP, network security, IPSec or VPN is an asset

**Competencies**:

- Excellent communication skills (verbal and written, English is mandatory)
- Highly motivated and team oriented
- Client-oriented
- Attention to detail and strong problem solving skills
- Ability to work under pressure

Additional Information

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

**Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US**

LI-Remote


  • Support Analyst

    3 months ago


    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JJ2225**Title**: - Support Analyst / System Support - Azure, Dynamics CRM, Agile - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 Months + 12 Mont**Description**: - **Dynamic Program of Work - Nationwide**: - **Initial 12 month contract plus 2 x 12 month...

  • Systems Analysts

    4 months ago


    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$800 - au$1150 per day- **12 month contracts + 2 x 12 month extensions**: - **Multiple positions available**: - **Be based in Canberra, Adelaide, Melbourne or Brisbane**: - **Systems Analysts, Solution Design Analysts and SAP Functional Analysts**: - **Current clearance preferred** **Key...

  • Systems Analyst

    4 months ago


    Canberra, Australia Onpoint 365 Full time

    Locations across Canberra or Brisbane - Competetive hourly rates available - 12-month contract with 12-month extensions available **Systems Analyst** - **Locations across Canberra or Brisbane**: - **Competitive hourly rates available**: - **Initial 12-month contract with 12-month extensions**: - **Must have a Baseline prior to commencement** Our Federal...

  • System Analyst

    4 days ago


    Canberra, ACT, Australia Randstad Full time

    System Analyst Job DescriptionRandstad Digital is seeking an experienced System Analyst to join their ICT project team.The team is responsible for providing a wide range of digital services to support the business and operating environment of the department. This role represents an exciting opportunity for a System Analyst to join a multidisciplinary team.As...

  • Systems Analyst

    4 days ago


    Canberra, Australia Fujitsu Full time

    About the job Systems Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. - Federal...

  • System Analyst

    4 months ago


    Canberra, Australia HAYS Full time

    Seeking a skilled SFIA 6 level System Analyst to work in DevOps model within Scaled Agile framework (SAFe) **Your new company** You will be working within a large Federal Government Department located in Woden, ACT. Your department works diligently to provide accessible essential services to the Australian public, constantly working to improve their...

  • System Analyst

    6 days ago


    Canberra, ACT, Australia Aris Zinc Full time

    Job Title: System AnalystWe are seeking a skilled System Analyst to join our team at Aris Zinc. As a System Analyst, you will play a critical role in analyzing and evaluating business processes and requirements, identifying areas for improvement, and developing solutions to meet business needs.Key Responsibilities:Analyze and evaluate business processes and...

  • Systems Analyst

    7 days ago


    Canberra, Australia CYOS Solutions Full time

    **Application closing date**: Thursday, 03 October 2024 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Friday, 01 November 2024 **Location of work**: ACT **Length of contract**: 12 Months **Contract extensions**: 2 x 12 months **Security clearance**: Must be able to obtain Baseline **Rates**: $65 - $80 per hour (inc. super) Services...

  • IT System Analyst

    4 months ago


    Canberra, Australia Ignite Specialist Recruitment Services Full time

    You will lead the creation of new functional and non-functional requirements for the system, create and maintain documentation such as Operational guides, UI design specifications, System and program documentation. **Role specifics**: - Baseline Security clearance is required. - Canberra & Brisbane location. - WFH 2 days a week. **Duties**: - Mentor...

  • Systems Analyst

    2 weeks ago


    Canberra, Australia Ignite Recruitment Full time

    Are you a highly experienced Systems Analyst with a passion for overseeing the analysis, design, and implementation of innovative information systems? We are seeking a skilled professional to lead and drive technical solutions that support our organisational needs.Key Responsibilities:• Systems Oversight & Leadership: As a senior member of the team, you...

  • System Analyst

    4 months ago


    Canberra, Australia HAYS Full time

    Long term contracting opportunity, experience with REST API highly desirable **Your new company** Hays are working with a well-known (Tier 1) Federal Government client, within the Health domain, with an immediate requirement for technical System Analyst. As a member of the Agile project team, and under the direction of the Project Manager/Scrum Master and...

  • System Analyst

    5 days ago


    Canberra, ACT, Australia Ignite Recruitment Full time

    About the OpportunityWe are seeking multiple System Analysts to join our team at Ignite Recruitment.As a System Analyst, you will be responsible for designing, creating, evaluating, and documenting ICT solutions in new and existing ICT systems. You will work closely with business users and development teams to gather requirements for process improvements and...

  • Systems Analyst

    4 months ago


    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH102537_1686038876 **Contact** Jaela Smith **Posted** 27 minutes ago - **12 Months + 2 x 12 Months**: - ** Must hold a current security clearance**: - ** ACT or QLD location** **Our Client** Our large government client is one of the main revenue...

  • Systems Analyst

    6 days ago


    Canberra, ACT, Australia CYOS Solutions Full time

    Job Title: Systems AnalystAt CYOS Solutions, we are seeking a skilled Systems Analyst to join our team. As a Systems Analyst, you will play a crucial role in designing, creating, evaluating, and documenting ICT solutions in new and existing ICT systems.Key Responsibilities:Design and analyze ICT systems and products to meet user needs.Gather requirements for...

  • System Analysts

    3 months ago


    Canberra, Australia HAYS Full time

    A 6-month contract System Analyst job working within the Australian Federal Government on-site in Canberra. **Your new company** Located in the Canberra City Centre, this Major Federal Government Department is focused on the improvement of training and education, as well as promoting fair, productive and safe workplaces. In order to continue success on a...


  • Canberra, ACT, Australia Acute Professional Services Pty Ltd Full time

    Job Title: Senior System AnalystAcute Professional Services Pty Ltd is seeking a highly skilled Senior System Analyst to join our team. As a Senior System Analyst, you will be responsible for designing, creating, evaluating, and documenting ICT solutions in new and existing ICT systems.Key Responsibilities:Perform detailed analysis and evaluation of business...

  • System Analyst

    2 days ago


    Canberra, ACT, Australia Ignite Recruitment Full time

    About the OpportunityWe are seeking multiple System Analysts to join our team at Ignite Recruitment.As a System Analyst, you will be responsible for designing, creating, evaluating, and documenting ICT solutions in new and existing ICT systems. You will work closely with business users and development teams to gather requirements for process improvements and...

  • System Analyst

    4 months ago


    Canberra, Australia Aurec Full time

    Aurec Pty Ltd are looking for a System Analyst to join the team. **Duties**: - Processes Investigate, and evaluate inefficiencies and system functionality - Ability to interact professionally with other team members, and customers - Investigation of systems resource usage in various environments using performance testing and tuning methodologies - Analyze,...

  • Systems Analyst

    4 days ago


    Canberra, Australia Fujitsu Full time

    We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. Federal Government Client 12 months...


  • Canberra, ACT, Australia Infinite Consulting Full time

    Job Title: Senior System Analyst - NV1 ClearedInfinite Consulting is seeking an experienced Senior System Analyst to join our team for an initial 12-month contract with 2x12 months extension options possible.About the Role:A technical Senior Systems Analyst is required with cyber security specialisation to engage with potential technical and non-technical...