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Aje Cluster Manager

8 months ago

Sydney, Australia Aje. Full time

At Aje, our interactions with customers across our boutiques defines who we are and remains at the heart of what we do. It is these authentic relationships with our customers that drives Aje to be one of Australia and New Zealand’s most influential fashion houses. Aje offers personalised experiences to empower customers to embrace their own unique sense of style.

Aje wants to open our world to you as we have an exciting new opportunity for a Cluster Manager to join our Aje Sydney City, Aje Athletica Sydney City, Aje The Strand & Aje David Jones Elizabeth Street Boutiques.

**About this opportunity**:
Being experienced and passionate about retail and leadership you will be responsible for:

- Ensure exceptional customer experience through personalised service and product knowledge.
- Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
- Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
- Responsible for the operational management of the boutique - ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
- Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
- Communicate effectively with the management team, providing updates and feedback.
- Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
- Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
- To be aware of market trends, understand forthcoming customer initiatives
- Develop and mentor boutique team members, ensuring adherence to company policies and standards.
- Recruit and train high-calibre staff, conduct performance appraisals, and establish succession plans.
- Plan and execute in-store activations and attend training sessions as required.

**What do we offer?**
- Generous salary packaging
- It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes
- Your growth is our growth, training and development programs are recommended and encouraged
- Career progression
- You can earn Contra credit
- Access to our comprehensive Employee Assistance Program designed to support your wellbeing
- No key achievement and success goes unnoticed
- Referral incentives
- Increasing positive corporate responsibility, reflected through our Aje Aware Charter

Join now to bring the unique Aje brand of contemporary Australian style to the world.
- At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception._