Ucd Expert

**Seeking User Centred Designer experts**:

- **Great opportunity for long term engagement**:

- **Fantastic hourly rate on offer**

A leading government agency is seeking an **User Centred Designer (UCD)** **Expert** for an initial contract until **June 2024** based in **Canberra, ACT 2601**.

The **UCD Expert** will be working across multiple systems and will be accountable to the Senior Director Business Systems.

They will be primarily responsible for directing the design of user experiences across all digital projects within the agency.

**Key responsibilities for this role include**:

- Influence and shape Product digital services by advocating for a _human-centred approach_
- Manage stakeholder relationships, facilitating difficult and complex discussions to support the delivery of Product digital services
- Work to understand_ end-user_ cohorts and their needs
- Prepare a **User Centred Design** guidebook for development teams and provide process checks
- Manage user research and _end-user_ system testing
- Evaluate exiting user interfaces (including printed materials such as Letters and Notices) and identify opportunities for improvement
- Work across multiple projects and business-as-usual activities simultaneously (a matrix environment)

**Key requirements for this role**:

- Extensive experience in **User Centred Design** activities;
- A strong background in designing transformative digital services;
- Highly effective communicator with both business and **ICT** personnel;
- Recent experience in designing digital business solutions delivered in any of the following would be highly regarded:

- Experience in use of design systems such as Website Design System
- Reactive and responsive web component development
- OutSystems Platform-as-a-Service (or other low-code platforms)
- Agile software delivery methodologies
- MS Dev/Ops