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Claims Management Officer
4 months ago
**Department of Treasury and Finance**
**Job reference**: 533637
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone
Super SA is a superannuation fund provider who, for 119 years has been helping South Australian government employees secure their financial future.
We’re dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.
The Claims Management Officer works in the Claims team and is responsible for providing a high level of customer service and accurate and timely administrative services to members and stakeholders.
**We are looking for enthusiastic people with a commitment to service excellence to**:
- Provide high quality, effective and accurate claims administration services to members and Government Agencies.
- Deliver sound regulatory knowledge and interpretation from a range of Acts, Regulations, superannuation schemes, standards and internal policies and procedures to case work and Super SA peers.
- Undertake regular case reviews to ensure standards are met, and to discuss any complex and contentious cases to identify and mitigate any risks relating to case outcomes.
- Process calculations to benefits accurately in line with established standards and procedures.
Are you someone who enjoys a dynamic workplace, is self-motivated and appreciates the diversity of our members and employees then this role may be for you.
**To be successful in the role, you will have**:
- Knowledge of insurance claims and/or insurance underwriting administration.
- Proven experience in handling difficult situations in a calm, positive and objective manner, with excellent problem solving skills resulting in win/win outcomes.
- Effective communication and liaison with a diverse range of people at various levels (both orally and in writing), including claimants, medical and legal practitioners.
- Microsoft Office, particularly Word and Excel, and in using multiple software programs/databases at once.
- Knowledge of superannuation and the schemes offered by Superannuation funds.
- Ability to manage an active and moving portfolio and manage and maintain regular member contact.
- Ability to work on multiple tasks and prioritising tasks to meet deadlines.
**Special Conditions**
Contracts may be offered on either a full-time or part-time basis, with the salary adjusted accordingly.
**Remuneration**
ASO4 - $74,315- $77,901 p.a. plus superannuation.
**Application Instructions**
**Contact and Queries**
Anniko Prior
Team Leader, Claims
**Diversity Statement**
The Department of Treasury and Finance actively promote flexible working arrangements, and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve.
**Applications close**: 26/05/2024 11:45 PM
