Customer Care Officers

1 month ago


Bendigo, Australia DFP Recruitment Services Full time

**Job description**:
**About DFP**

***

**About Southern Phones**

Southern Phone Company is a regional success story, a business that is growing and looking for local talent to connect with our local customers. As one of the largest providers of fixed-line, mobile and Internet communications services in regional Australia, we are looking for passionate people to deliver new and innovative experiences to our customers.

As a member of our team, you would be part of Australia's largest regionally based telco company. You will reflect the values, ethics, and lifestyle of regional Australia, benefit our local communities, and connect customers all over Australia.

***
**About the Role**

The Customer Care role, situated in the heart of Bendigo, is our customer's first point of contact and is responsible for managing all inbound service-based customer enquiries.

The Full-Time positions operate on a rotating roster between 8:00 am and 8.30 pm Monday to Sunday. As part of your onboarding, we provide three weeks of training and on-the-job support. And importantly, if you have worked in a customer service role but do not have call centre experience, do not hesitate to apply

***
**Key information for this role**:

- Be available to start Monday 20th of February 2023
- Role-based in our Bendigo office, regional Victoria
- Permanent Full-Time position, working 38 hr week.
- Paid 3-week Induction training.
- Rotating roster spanning across the hours of 8.00am - 8.30pm Monday to Sunday.

**Key Responsibilities**:

- Customer Care consultant will service enquiries including account maintenance, product swaps and educating customers on the value of our product offerings, and some troubleshooting.
- Meeting and exceeding set KPIs to deliver exceptional customer service across all metrics.
- Compliance with company policy and procedure and contributions toward team's performance and high-performing culture.
- Treating our customers with empathy, utilising impressive listening skills that identify customer needs and provide appropriate solutions based on their enquiries.
- A high level of written and verbal communication, with the ability to interpret and relay critical points of information in an easy-to-follow method.
- Ability to utilise various system-based programs simultaneously.
- A strong level of commitment and reliability is key to the success of the role.
- Adaptability to changing demands of our business through processes and services.

**What's in it for you?**
- Forming part of an incredible team of passionate people, supporting culture
- Market-leading training and support
- Employee discounts on Energy and Telco services
- Opportunities to further your career.
- Unbeatable employee discounts on AGL Energy and Gas, Southern Phone Telco products

Note: You may be required to provide evidence of your COVID-19 vaccination status.



  • Bendigo, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...


  • Bendigo, Australia Pearl Home Care Full time

    Pearl Home Care is one of Victoria's fastest growing Home Care providers who is seeking to employ suitably qualified and experienced Support/Personal Care Workers. **BENEFITS**: Supportive and flexible work environment Fortnightly pay with competitive rates Use our mobile app to enter your availability and accept shifts Experience required in aged care or...

  • Care/support Worker

    2 hours ago


    Bendigo, Australia Pearl Home Care Full time

    **About Us** Pearl Home Care is one of Victoria's fastest growing Home Care providers who is seeking some more dedicated staffs suitably qualified and experienced Support/Personal Care Workers to join our team. **About You** You pride yourself on providing quality care and support to individuals in their own home, including social support, personal care,...


  • Bendigo, Australia Royal Freemasons Ltd Full time

    **Are you ready for a career with more meaning?** At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care. **Whats in it for you?** - ** Tax-free salary packaging to increases your income**: - ** Smaller...


  • Bendigo, Australia Bendigo & Adelaide Bank Full time

    Be the difference. Be part of Bendigo Bank. About Us Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000...


  • Bendigo, Australia Bupa Dental Care Full time

    **Posted** 14/11/2023 **Job Number** 19701 **Full/Part** Full Time **Posting End Date** 31/01/2024 **Ready for a new career adventure? **Join Bupa Aged Care and be at the heart of it in Bendigo. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work We make life...

  • Support Worker

    2 weeks ago


    Bendigo, Australia Calvary Community Care Full time

    Bendigo, VIC, Australia, 3550 Shepparton, VIC, Australia, 3630 Casual **Closing on**: Apr 30 2023 Favourite Position Description Transport clients to and from our day programs in Shepparton Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive...

  • Support Worker

    1 week ago


    Bendigo, Australia Calvary Community Care Full time

    Bendigo, VIC, Australia, 3550 Shepparton, VIC, Australia, 3630 Casual **Closing on**: Apr 30 2023 Favourite Position Description Transport clients to and from our day programs in Shepparton Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive...


  • Bendigo, Australia Bendigo & Adelaide Bank Full time

    Be the difference. Be part of Bendigo Bank. About Us Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000...


  • Bendigo, Australia HOBAN Recruitment Full time

    An exciting opportunity has arisen for Customer Service Officers to join a State Government Department in Bendigo. This role is perfect for individuals who excel in providing front-of-house customer service, administrative support, and site management services. The position involves managing data, overseeing office supplies, and handling daily mail...


  • Bendigo, Australia St John of God Health Care Full time

    496080 - Bendigo, VIC, Australia, 3550 - Administration Officers - Permanent Full-time - Closing on: Nov 26 2023 - Add to favourites Favourite- Position Description**Welcome to St John of God Health Care** St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees...


  • Bendigo, Australia St John of God Health Care Full time

    496080 - Bendigo, VIC, Australia, 3550 - Administration Officers - Permanent Full-time - Closing on: Nov 20 2023 - Add to favourites Favourite- Position Description**Welcome to St John of God Health Care** St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees...


  • Bendigo, Australia HAYS Full time

    Kick start your career with VIC Roads working to assist others in a busy office as a Cust Service Officer **Your new company** This is your opportunity to jump into a new, fast paced position. Seeking customer service focused professionals to work in their busy call centre. Due to the continual busy environment, positions have become available for...


  • Bendigo, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - A fantastic opportunity for an ambitious individual + Ongoing career development - Great Monday-Friday full-time role, working with a friendly & supportive team **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we...


  • Bendigo, Australia Davidson Recruitment Full time

    Located in Bendigo, our client provides an important service to the community to support vulnerable Victorians in their time of need. Due to the team’s growth, we are currently seeking several Customer Service Officers to work in a full time capacity 9am-5pm, Monday to Friday. Working within a Contact Centre, you will fulfil an integral role of Customer...


  • Bendigo, Australia Baptcare Full time

    Customer Service Support - In Home Care - Geelong Permanent full time role Hybrid work environment office & home based, monthly need to attend in-person meetings in head office Camberwell. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven organisation that...


  • Bendigo, Australia HAYS Full time

    Amazing Opportunity with VIC roads for customer facing role in a busy office environment **Your new company** Seeking customer service focused professionals to work in their busy Contact Centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce....


  • Bendigo, Australia Coliban Water Full time

    **Introduction**: Why join Coliban Water? Like Goldilocks, Coliban Water offers a little bit of everything that’s just right. You’ll love the people, because we love what we do. You’ll love our location in the middle of beautiful Bendigo and spanning a region that takes in 49 towns from Trentham to Echuca. You’ll love the office, with free parking...

  • Enrolment Officer

    2 months ago


    Bendigo, Australia Sandhurst Catholic Early Childhood Education and Care Full time

    Enrolment Officer Posted by Sandhurst Catholic Early Childhood Education and Care on 23 Jun 2023 **Organisation** Sandhurst Catholic Early Childhood Education and Care **For Provider** PR-40023899 **Closing date** 14.07.2023 **Primary role** Other **Position type** Part-time **Location** Bendigo or Tatura **State** VIC **About the...


  • Bendigo, Australia Coliban Water Full time

    **Description**: About The Role Our Customer Solutions Officer will work in the Customer & Stakeholder Experience team and be responsible for working closely with stakeholders to ensure products and services are configured and billed accurately in our Customer Experience Platform (CXP). To be considered for this role, you must have Minimum Year 12...