Tutoring Centre Co-ordinator

**Centre Co-ordinator - YK Education**

**YK EDUCATION - ST LEONARDS**
- Part time role which may grow in time; Monday & Tuesday 11.30am - 7.30pm
- Operations, Customer Service and Social Media background - with an interest in the Education sector
- Required On-site right near St Leonards Station

Join a thriving Tutoring College based in St Leonards, NSW. Position available immediately. Remuneration dependent upon experience and what you bring to the role.

**Centre Co-ordinator**

Are you an experienced operations and customer service professional with a working knowledge of social media and marketing management looking to join a successful, innovative tutoring college at St Leonards? Do you have a passion for excellence in all that you do? We have a fabulous opportunity for you

**About YK Education**

We offer a supportive environment for students and staff and professional teaching facilities.

**About the job**

This is not your ordinary administration / receptionist job. There is plenty of room for innovation and experimentation - from decorating the office and making posters to implementing new software - so the role is for someone who has plenty of energy.

When students are at the centre, you’ll be the helpful coordinator. You’ll be organised and have a strong ability to plan ahead with high attention to detail and be equally at home with keeping tabs on what is happening with students and tutors. You’ll be friendly, inclusive and interested in building connections and are able to keep detailed records of significant updates discussed with students and tutors.

You enjoy working both autonomously and as part of the team. From time to time you’ll be managing the Centre - so some experience in managing people would be advantageous. You have strong communication skills across the board.

**Responsibilities of the role**

**As Centre Co-ordinator your role will include**:

- Reception duties: greeting students and parents, explain structure and assist new students setup, communicate with parents / students;
- Communicate with parents and tutors regarding cancelled lessons and arrange work for Tutor if cancellation cannot be filled
- Administrative assistance with Recruitment of new Tutors
- Scheduling and timetabling: scheduling of classes; communication with students, parents and tutors; new student trials; changes in line with student / tutor cancellations
- Student experience management: check-in with students, monitor progress, check-in with tutors; ensure access to relevant courses, etc, respond to parent requests / concerns.

**Selection Criteria**

Whilst experience the education sector will be highly regarded, we are also open to the possibility of a strong operations and customer service professional with an interest in management of social media who is looking to work in a busy, growing business, with the mentorship of a highly qualified and experienced educator. Additionally, you will have:

- Strong written and verbal interpersonal skills with customer-centric approach
- Excellent organisational skills with a high attention to detail
- Knowledge and experience in general office procedures and technology (intermediate level MS Office and GoogleSuite); Canva (desirable)
- Knowledge of NSW High School Education (desirable)
- Experience in both autonomous work and working as part of a team.
- Experience managing others - both onsite and remotely
- Demonstrated ability to problem-solve, take initiative to improve systems and processes
- Demonstrated ability to prioritise.
- A current Working with Children Check (WWCC)
- A current Police Clearance

**Applications**

Please submit along with your resume (no more than 4 pages), a letter (no more than 1 page) in Microsoft Word, clearly addressing the following:
1. Outline your relevant experience per the Selection Criteria above

2. Please provide an example of what you did in taking ownership / initiative to get something done in the workplace. What was the outcome of that action?

NO RECRUITMENT FIRMS PLEASE

**Job Types**: Part-time, Casual
Part-time hours: 16 per week

**Salary**: $65,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- St Leonards, NSW 2065: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 14/07/2023