Member Services Consultant
3 weeks ago
**Job description**:
Our client, one of Australia’s largest and fast growing superannuation companies is looking for
**Member Services Consultants** for their
** multi-channel interaction centre. **With more than 2 million members, and over 3000 staff across Australia, our client is truly member focussed
**Key responsibilities include**:
- Proactively capture feedback/data obtained through general member queries via member contact history
- Communicate effectively (including written, verbal and interpersonal skills) and influence outcomes including resolution of member conflict
- Identify continuous improvement initiatives and contribute to business improvements
- Complete administrative duties to support the efficient operation of Member Services
- Problem solving ability with the ability to access relevant legislation to identify, research and understand complex business situations and recommend appropriate solutions
- Excellent communication skills and the ability to engage with all stakeholders in a professional and respectful manner
- High level or organisational skills and the ability to prioritise work items to meet service expectations and guidelines
- Good initiative and the ability to contribute by identifying opportunities to improve processes and positively impact service delivery and operational efficiencies
- A passion for customer service and providing customers with a positive experience
**What’s on offer for you?**
- A competitive salary of $63,500 + super
- Brisbane CBD based - full time permanent
- Commencing Tuesday 21st February 2023
- Eight weeks of t training and induction within a supportive classroom style training environment
- Continued opportunity to grow and develop by participating in a pathway of learning
- A diverse and all-inclusive culture which supports, vales and respects each person
If you are driven to make a positive difference with an unwavering focus on customers needs, then you'll love being a part of this team. Click
**APPLY** to submit your resume today
Interviews will commence on 3rd January 2023
Note: You may be required to provide evidence of your COVID-19 vaccination status.
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