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Loss Prevention

4 weeks ago

Brisbane, Australia SB Recruitment Full time

**Salary**:
**Contract Type**:

- Full Time
- **Location**:

- Brisbane - QLD
- **Industry**:

- Banking & Finance
- **Contact Name**:

- Jenny Quigley
- **Contact Phone**:

- 02 9002 5005
- **Date Published**:

- 06-Mar-2024
- **The Company...**

Great opportunity to join a non-bank lender with a solid reputation in the market combined with a forward thinking and approachable leadership team who are going through a period of growth both organically and via acquisition. The company offers state-of-the-art facilities with a social and friendly culture where dedicated managers provide ongoing support and training to help employees excel.
With continued growth a gap exists for an experienced Recoveries Specialist to join a high performing team and minimise financial loss from repossessions through timely and efficient control of the recoveries process.
Join a firm who values accountability and professionalism, and is committed to providing a collaborative and supportive work environment along with the opportunity to further develop your career.

**The Job...**
As a Recoveries Specialist reporting to the Collections Team Leader, your responsibilities will include:

- Educate customers on options for deferring payments and find solutions for resolving delinquency.
- Liaising with mercantile agents, issuing legal notices, providing instruction and monitoring action until the asset is reclaimed.
- Build and maintain positive working relationships between internal and external parties.
- Negotiating with customers and providing mutually beneficial payment arrangements to ensure the payment plan can be maintained.
- Collecting on escalated overdue consumer and commercial accounts.
- Negotiating and monitoring payment arrangements.
- Conducting skip tracing where necessary to locate customers and initiate collection activities.
- Liaising with various internal and external stakeholders to solve client queries.
- Manage risk and compliance and work in accordance with relevant legislations and company policies and procedures.

**You...**
In order to thrive in this position, you will ideally have the following skills and personal attributes:

- Proven track record in the collection process with respect to recovering assets.
- Experience with commencing repossession of assets and instruct agents as required.
- Actively manage the risk profile of portfolios and make recommendations to management regarding high-risk accounts.
- Weekly and monthly reporting as required.
- Ability to manage complex recovery matters and handle sensitive financial matters.
- Ensure relevant legislation is adhered to.
- Exceptional verbal and written communication skills, with a talent for quickly establishing rapport.
- Robust negotiation abilities and a willingness to cooperate with clients to achieve positive outcomes.

**How to Apply...**

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