Watch Desk Officer

2 weeks ago

Brisbane, Australia Queensland Fire and Emergency Services Full time

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service (SES), and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

The Watch Desk provides a 24/7 emergency management capability for the Queensland government and other disaster management stakeholders through monitoring, collecting, collating and analysing a wide range of emergency management information from diverse sources to notify, inform and warn key stakeholders, regardless of operational activation status. The Watch Desk team supports QFES and Queensland (QLD) Disaster Management Arrangements by ensuring the:

- State Disaster Coordination Centre (SDCC) is maintained in a state of operational readiness
- SES tasking across the state is effectively coordinated
- provision of timely and accurate warnings and reports are disseminated to relevant local, district, regional, state and interstate stakeholders
- creation and dissemination of emergency alert campaigns within QLD on behalf key stakeholders.

Reporting to the Watch Desk Supervisor, you will be a key member of the team responsible for supporting the functions of the watch desk capability and contributing to high quality preventative and responsive services in accordance with government strategies and community expectations.

Key requirements

Mandatory requirements
- The position will involve rostered shift duties in an environment where roster changes can occur at short notice.

Special requirements
- The hours of work arrangements will usually consist of 12 hour 5 min shifts. These shifts will run from 6.30am to 6.35pm (Day Shift) and 6.30pm to 6.35am (Night Shift). During periods when no Watch Desk Officers are on leave or otherwise absent, one shift cycle will consist of 5 x 7 hour 15 min days on a Monday to Friday basis.
- Officers will work a rotational shift roster including night and weekend shifts over 28 day periods. Applicable penalty rates apply.

Your key accountabilities

Your part in the ongoing success of our department, in providing key frontline services will see you responsible for a variety of work, including, but not limited to:

- Work autonomously and as part of a team to assimilate, assess, report on warnings and other emergency information that affect the Queensland community, taking action as necessary, including activities relating to the activation of the SES.
- Research and analyse data from the Bureau of Meteorology, Joint Australian Tsunami Warning Centre and other national and international bodies that could impact on the safety of our communities.
- Support the agency's 132 500 number by coordinating requests for assistance and other diverse resources and forwarding to appropriate management and stakeholders, ensuring the SES is activated when required.
- Provide data and reports on activities to QFES regarding requests relevant to their areas of responsibility.
- Liaise, negotiate and maintain effective relationships with key internal and external stakeholders (local government, state and national level) within the disaster management environment to ensure timely delivery of supplies, resources and support during critical incidents and natural disasters.
- Provide strategic advice to management regarding additional staffing and the activation of the SDCC.
- Lead and contribute to forums to identify issues arising from operational activity, develop procedures, participate in projects designed to address issues, review plans to ensure consistency with best practice and contribute to the operational preparedness.
- Undertake a portfolio of activities focusing on the long term preparation of state capability for disaster operations and coordination during emergency events.
- Undertake and support operational duties during emergencies and disasters as necessary.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Leads strategically
- Stimulates ideas and innovation
- Leads change in complex environments
- Makes insightful decisions

Results
- Develops and mobilises talent
- Builds enduring relationships
- Inspires others
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth
- Demonstrates sound governance

Once you join us we will want

  • Principal Watch Desk Coordinator

    3 days ago

    Brisbane, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**: - Lead and develop a 24/7 Watch Desk team in the delivery of expert advice and operational leadership, coaching and guidance on a broad range of people matters including effective workforce management.. Provide high level strategic advice to senior management on watch desk operations, workforce...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Paxus Australia Pty Ltd Full time

    Posted 17 May 2023 - SalaryNegotiable - LocationBrisbane - Job type Contract - DisciplineIT General - Reference261480_1684308558 **Job description**: **Service Desk Officer - Rockhampton Office - Strong Hourly Rate - 6 Month Contract + Extensions - Gov Client** **Responsiblities**: - Support and resolve service requests and incidents following Energy...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Akkodis Full time

    **About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Electoral Commission Full time

    About You As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia NTI Full time

    What you’ll love about the opportunity:Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Public Sector People Full time

    2 positions available - State Government - 6 month contract + 6 month extension - February 2024 Start - $54.34 per hour + super - Brisbane CBD - 2 positions available As the Support Desk Officer, you will be responsible for the provision of information technology support services to very high profile government clients. **Your key...

  • IT Service Desk Officer

    4 weeks ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Adam Saunders Contact Phone : 07 3231 1213 Location : Brisbane Job Type : Permanent Job Salary : AU$70000.00 - AU$80000.00 per annum Our client is a respected national law firm with offices based in all the major cities in Australia including Melbourne, Sydney, Brisbane and Perth. They are seeking an IT Service Desk Officer to join their...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...

  • IT Service Desk Officer

    6 days ago

    Brisbane, Australia Perigon Group Full time

    Small team with a great working culture - Competitive hourly rate - Onsite Parking This role is integral to the organisation as you will be responsible for providing exceptional technical support and customer service to our internal users. If you possess solid technical knowledge, excellent problem-solving skills, and a passion for delivering top-notch...

  • Technical Support Engineer

    4 weeks ago

    Brisbane, Australia Alliance Airlines Full time

    Permanent Full-Time position Supportive & Dynamic team Join Australia's fastest growing airline! At Alliance Airlines, we like to operate with a mantra of doing what is best for our people and clients. Through applying this, we have been able to achieve success and are looking for a Technical Support Engineer...

  • Service Desk Analyst

    1 month ago

    Brisbane, Australia Michael Page Full time

    About Our Client Our client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare. Job Description The key responsibilities will include: Providing first & second level IT support for end users & internal staff Day-to-day Service Desk Operations Onboarding & Offboarding accounts through Active...

  • Service Desk Team Lead

    1 month ago

    Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...

  • IT Support/help Desk Officer- National Law Firm!

    1 month ago

    Brisbane, Australia Kaleidoscope Legal Full time

    Strong team environment - National IT support role - Leading National law firm **The Firm** This leading National law firm continues to strive for excellence as it services an impressive network of clients across Australia and overseas! This firm takes pride in offering some of the strongest IT support in the legal industry - it is an area they will...

  • Service Desk Analyst

    4 weeks ago

    Brisbane, Australia Integria Full time

    **Vacancy No** - VN241 **Employment Type** - Max Term Contract **Work Location Name** - Brisbane **Job Details** - Integria owns the best names in scientifically proven natural health, beauty and wellness brands that are good for you and the planet. Integria is committed to our vision to inspire people to live better lives, naturally. What goes into our...

  • Service Desk Analyst

    4 weeks ago

    Brisbane, Australia Integria Full time

    **Vacancy No** - VN247 **Employment Type** - Max Term Contract **Work Location Name** - Brisbane **Job Details** - Integria owns the best names in scientifically proven natural health, beauty and wellness brands that are good for you and the planet. Integria is committed to our vision to inspire people to live better lives, naturally. What goes into our...

  • Service Desk Analyst

    4 weeks ago

    Brisbane, Australia Michael Page Full time

    Join a values-driven, employee centric organisationAbove market rate annual leave & opportunities for international travelAbout Our ClientOur client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare.Job DescriptionThe key responsibilities will include: Providing first & second level IT support for end users &...

  • Service Desk Consultant

    1 month ago

    Brisbane, Australia Atturra Full time

    Career Development, Career Mentorship opportunities - Employee benefits, recognition, and wellbeing platform - Support for family and caring responsibilities,including paid parental leave **Why is this an exciting opportunity?** Atturra is an Australian owned ASX-listed advisory and IT solutions provider, giving you a strong foundation to fulfil your...

  • Service Desk Analyst L1

    1 month ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • Ict Service Desk Technician

    1 month ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    12 month fixed term contract, full-time - Brisbane CBD + WFH work/life balance - Work for a leading not-for-profit and make a difference to people Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an...