Administrative Officer

3 weeks ago


Sydney, Australia NSW Government -Service NSW Full time

**Administrative Officer Disaster Preparation and Recovery**
**Ongoing**
**Full-time 35 hours per week**
**Location - Various (Regional applicants encouraged to apply)**
**SNSW Grade 5/6**

**Do you want to help the people of NSW when disaster strikes?**

The Disaster Preparation and Recovery team is a new division established by Service NSW to provide a one stop shop for citizens of NSW who are affected by natural disasters such as floods and bushfires. Our role is to make sure Service NSW is well prepared and responds to natural disasters and other crisis events with effective services that meet the needs of people in some of their most difficult times. In disasters, Service NSW helps customers understand the support options available through their recovery journey, provides financial supports and stimulus for impacted individuals and businesses, and helps to deliver cohesive services in partnership with other agencies. Some of our assistance includes helping individuals and businesses access financial assistance they may be entitled to and connecting impacted customers with short and long term housing and other vital services. The Service NSW team is the human face of NSW government recovery support, and is able to act as the voice of the customer to inform what supports impacted communities might need. We are already working on simplifying some of the processes people encounter to make it easier for them to get back in their feet.

If you would like to work with a supportive and engaged team that is passionate about the work we do, we’d love to speak to you about joining us.

**About you**:
Are you experienced in providing administrative support in a dynamic Government environment in response to state-wide disaster recovery?

**About the role**:
You will provide a broad range of administrative services and leverages extensive business unit knowledge to support the unit's program of work and facilitate the delivery of business operations.

**Your remuneration**

SNSW Grade 5/6: The package includes the base salary range of ($81,475 to $93,111 plus employer's contribution to superannuation and annual leave loading.

**Key Accountabilities**
- Provide a range of administrative and support services to meet the business needs of the team/unit
- Respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues
- Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
- Develop, implement and monitor office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures
- Gather and collate information for, and prepare documentation and reports on business unit performance, as well as make recommendations to improve efficiency, cost management and service delivery
- Maintain and update administrative practices, systems and procedures to improve efficiency and service delivery outcomes

**How to apply**:
**Learn more**:
For more information about the Service NSW recruitment process, please contact Bryan Kreltszheim at

**A talent pool?will be created for future ongoing and temporary roles and is valid for a period of up to 18 months**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



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