Hotel Guest Service Agent

6 months ago

Gold Coast, Australia The Star Entertainment Group Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a **Hotel Guest Service Agent** you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.

This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.

**A few of your responsibilities**:

- Complete the registration of guests details upon check in
- Securing payment
- Issuing of room keys
- Addition of relevant charges to guests accounts
- Respond to reservation requests in an efficient manner

**What are we looking for**:

- Extensive guest service experience in Front Office/Guest Services
- Previous experience in a 5-star establishment advantageous
- Good keyboard skills with knowledge of hotel check-in systems (Opera highly regarded)
- A high level of proficiency with Microsoft Office (Word/Excel/Access)
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- Flexibility to work across a 24/7 roster

**About you**:
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care**.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

  • Hotel Guest Service Agents

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...

  • Hotel Guest Service Agent

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Hotel Department! A great opportunity has arisen to join the Hotel team at the Dorsett Hotel as a **Hotel Guest Service Agent**. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Mantra Legends Full time

    **Mantra Legends** is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it’s popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel’s own Fables restaurant. Join a legendary crew and work with the best. Do you...

  • Hotel Guest Service Agent

    7 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Hotel Guest Service Agents

    6 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Hotel Guest Service Agent

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. We have Casual, Part-Time and Full-Time roles available. **What are we looking for?** - Extensive guest service experience...

  • Hotel Guest Service Agent Dorsett

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia SOFITEL Full time

    **Company Description** Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...

  • Hotel Guest Service Representative

    1 month ago

    Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    Hotel Guest Service Agent OpportunityWe are seeking a highly skilled and experienced Hotel Guest Service Agent to join our team at The Star Gold Coast.About the RoleDeliver exceptional guest service during check-in, check-out, and throughout the stay.Provide accurate and efficient service at the front desk, resolving guest queries and issues promptly.Work...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Soul Surfers Paradise Full time

    **Peppers Soul Surfers Paradise** is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their...

  • Hotel Guest Service Agent

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at The Star Residences as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in a...

  • Hotel Guest Service Agent

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent in our Star Residences team. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    6 months ago

    Gold Coast, Australia Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    6 months ago

    Gold Coast, Australia MINOR Hotels Full time

    AVANI Broadbeach are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to...

  • Hotel Guest Service Agent

    2 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Guest Service Agent

    6 months ago

    Gold Coast, Australia Oaks Hotels Full time

    Job Description Oaks Gold Coast Calypso Plaza Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their...

  • Hotel Guest Service Agent

    6 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Hotel Department! A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a **Hotel Guest Service Agent**. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we...

  • Hotel Guest Service Agent

    6 months ago

    Gold Coast, Australia Echo Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Hotel Department! A great opportunity has arisen to join the Hotel team at the Dorsett Hotel as a Hotel Guest Service Agent . In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. What are we...