Motor & Property Claims Consultant

2 weeks ago

Brisbane, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
**Your Role**

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

We have a great opportunity for experienced Motor/Commercial Property Claims Consultants to join our team in Brisbane. These roles will require end to end claims experience, as well as a customer centric approach when dealing with complex claims whilst working with a collaborative and talented team.

These roles will be based in our Brisbane CBD office with a hybrid approach with 4 days WFH and 1 day in the office.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Property - Manage client accounts on a national basis including fire & peril, business interruption, reinsurance, and property damage claims for commercial insurers
- Motor - Manage your own portfolio of motor claims from end to end
- Proactively settling claims within client service instructions, company guidelines and delegated authority
- Building and developing internal & external business relationships to ensure client expectations are met and exceeded
- Achieve daily productivity level as designated by management
- Comply with relevant legislation such as The General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements
- Resolve complaints in accordance with company guidelines
- Identify opportunities for process improvement
- Identify potential fraud/recovery indicators and pursue recovery for claims where applicable

Qualifications:
**We’re interested in hearing from people who possess**:

- 2 years or more end-to-end motor & property claims experience (if you have experience in one product, we can train you to manage the other)
- Industry specific ANZIIF qualifications (desirable)
- Excellent customer service skills and a high attention to detail
- Well-rounded communication and interpersonal skills
- Strong time management and organisational skills, with ability to work in a fast-paced environment

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._

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