Casual Makeup Artist

3 weeks ago

Melbourne, Australia Sephora Full time

**Sephora** is a global leader in omni channel beauty retailing, and a division of LVMH - Moët Hennessy Louis Vuitton. At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We successfully operate more than three thousand points of sale across Americas, Europe, Middle East and Asia, and together we aim to animate the most loved beauty community in the world.

Here in Asia, our teams run omni-channel businesses in 11 markets across the region, in addition to cross-border e-commerce to several more. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our unique customer experience. With ambitious growth plans we are always looking for talented people who aspire to build businesses and develop themselves. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.

Beauty Studio Artists (BSAs) offer elevated artistry services to clients in addition to on the floor selling and sales support. The BSA responsibility is to drive sales through workshops, tutorials and 1:1 appointments.

**Responsibilities**:

- Up to 50% of job spent on client education/service in artistry
- Up to 50% of job spent on selling support (in store/on floor duties)

**Client Education**
- Educate clients during consultation by sharing tips, tricks and techniques
- Support workshops and tutorials by providing artistry expertise to elevate the client experience where applicable

**Client Service**
- Utilize elevated selling skills to deliver and demonstrate high level personalised colour consultations whilst educating the client
- Deliver a high level of service to a diverse body of clients
- Aware of and can manage time effectively in consultations
- Build rapport and share artistry tips and tricks to elevate the client’s entire experience
- Support and drive animation, marketing, education and store driven events and special projects when and where available
- On floor sales support when not engaged in client appointments

**Organization and Planning**
- Stay abreast of store communications: Task list, Sephora Sound, Animation Booklet etc.
- Prepare & maintain Beauty Studio Tools and Products ready to commence services (Including hygiene)
- Prepare Beauty Studio report (Monthly) including: Sales figures, KPI’s to be given to the Store Manager and Education Ambassador

**Brand Management**
- Prepare team and store for brand visits
- Nurture and foster brand partnerships

**Additional BSA Responsibilities**
- Support and drive events, including Workshops and tutorials as well as special projects as requested
- Participate in relevant brand trainings as and when required

**Management / Reporting Line**

The Beauty Advisor will report to the Store Manager and/ or Assistant Store Manager

**Knowledge and Skills Required**
- Demonstrate elevated client service and leadership standards
- Lead others by maintaining objective and professional relationships with brand partners, key stakeholders, BA’s, peers and management
- Communicate with brand partners, stakeholders, peers, BA’s and leadership team
- Exudes Sephora attitude and DNA through interactions and presentation
- A passion to educate, coach and mentor clients and team members in Artistry
- React to situations in the moment and stay aware of changing store priorities as they arise. Be flexible and supportive of store needs
- Demonstrated effective time management, planning, problem solving and communication skills Proven sales success - meeting/exceeding KPI benchmarks, ability to link up and cross sell and close sales
- Complete functional and aspirational face charts
- Be able to balance building client relationships with building sales
- Identify and keep abreast of current makeup trends and be able to execute varied looks based on clients’ needs

**Qualifications/Criteria**
- Excellent written/verbal communication, planning and client service skills
- Peer Relationships: ability to effectively build relationships with the team through coaching and mentoring
- Drive for Results: partner with the SMT and applicable stakeholders to establish store priorities as well as help plan and execute these needs
- Open availability to work full time. Ability to flex schedule as needed to work weekends, before/after store hours and evenings to drive store sales
- Experience with, and full understanding of the Sephora concept
- Completed Sephora Induction & relevant E-Learning Modules
- Exudes Sephora DNA and Attitude through interactions and presentation

**Desirable Experience**
- Certification in Retail, Skin and Colour
- Previous experience in an artistry environment
- Previous Retail Experience (Minimum 2 years)

Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean

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