Quality Assurance Coordinator

4 months ago

Sydney, Australia Abbott Laboratories Full time

**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries**

We have an opportunity for an **enthusiastic and reliable** **administrator** to join our _Abbott Medical_ team as **Quality Assurance Coordinator. **Based in **Macquarie Park**, this role is responsible for processing product returns and ensuring relevant implantable devices are traceable through our Patient Device Tracking (PDT) database and process.
- This role is suitable for someone that enjoys admin/process work with the responsibility of highly critical repetitive tasks. The daily tasks that you do has an important impact on the lives of our patients and our customers (physicians)._
- Prior experience in a similar role or in an admin capacity within the medial devices industry is highly advantageous. However, on-the-job training is provided if not_

**Main responsibilities are, and not limited to**:

- Timely processing of product return shipments
- Process stock transfers and material requests
- Patient implant registration duties such as card printing and mailout
- Process all relevant implantable product/patient details
- Supporting the PDT training for new employees
- Assist in managing customer calls and enquiries post-implant
- Assist with sales data management through implant tracking
- Providing support for customer complaints

**Who we’re looking for**:

- Prior admin experience in medical device, pharmaceutical or life sciences industry is desirable
- Understanding of industry standards and regulations such as the TGA patient information is advantageous
- Effective oral and written communication skills to speak confidently and respectfully to a variety of stakeholders internally and externally
- High level of attention to detail with vigilance and respect for sensitive/confidential information
- Consistency, responsibility and reliability to ensure sensitive time-frames affecting patients are met

**Abbott provides some fantastic benefits for our employees, these include**:

- Free onsite parking
- Onsite gym and barista
- Leading Learning and Development opportunities
- Wellness programs
- Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

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